2nd Level Operations Specialist

20 hours ago


Cairo, Egypt Ericsson Full time

At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

**Are you in?**

**Our Exciting Opportunity**

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**You will**

Help with Assurance support activities
Handle incident management, Assist with Problem management
Support in remote network integration, commissioning, and upgrade of 2G/3G/4G networks

Provide support for telecom deployment team during commissioning process

Execution and validation of RF/capacity planning and optimization requests

Troubleshoot customer related RAN issues

Provide daily updates to project management team for tracking purposes

**To be successful in the role you are**

Bachelor level, in engineering (IT, Telecom) or
Excellent theoretical knowledge in 2G, 3G, and 4G

Experience in DUG, DUW, and Baseband cabinets HW knowledge

IP, SDH networking knowledge, NMS knowledge (ENM & OSS)

NMS supporting tools knowledge (MOSHELL, CNA, Winfiol, SHM, SMO)

UNIX knowledge and supporting scripting programming languages (VB, Python,) is optional.

**You should also have**

Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating

***:**
What´s in it for you?**:
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**:



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