2nd Level Operations Engineer

1 day ago


Cairo, Egypt Ericsson Full time

**About this opportunity**

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

**What you will do**
- Strong experience in EMM nodes, including nodes installed in TE network.
- Have strong background in dealing with all EMM nodes, and related protocols.
- Operation for all EMM nodes, including multiple Operating systems, Databases types.
- Health check on the Production EMM nodes.
- Acceptance for new nodes.
- Investigate, analyze and troubleshooting any case provided by Customer.
- Initiate and manage cases with support, if required.
- Verify FO daily Dashboard related to all EMM services.
- Create and analyze with Performance EMM KPIs and related thresholds.
- Create necessary scripts for monitoring or reporting on any EMM node.
- Provide Knowledge Share for Customer, as well as other teams cross Mobile domains in Ericsson.

**You will bring**
- Bachelor level, in engineering (IT, Telecom) or
- 5-8 years’ experience of deploy system test and lead testing team.

**Additional Requirements**:

- Knowledge of Managed Service telecom operations practice,sharing and collaboration skills
- Ericsson knowledge and English skills
- Delivering results & meeting customer expectations,Analyzing
- Working with people,creating & innovating

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 697622



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