Business Unit Lead

8 months ago

مصر, Egypt CBRE Excellerate Full time

**Role Purpose**:
CBRE Excellerate is a leading provider of integrated facilities management. We are recruiting a Business Unit Leader to join the team located in Egypt.

As a Business Unit Leader, you will be responsible for leading the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, contract support and management), the continual development of our customer base and full operational responsibility for the BU.

**Responsibilities**:
**Strategic Planning and Review**
- Formulates business plans in response to anticipated economic, technological and market trends.
- Continually focuses on developing the business through building customer relationships and ensuring that resources are prepared to manage this growth i.e. a robust but realistic succession plan is in place.
- Identifies tracks and influences key KPI and financial performance metrics to deliver required performance levels.
- Presents a well thought out BU review that ensures no surprises, no untruths and sufficient challenge of presented data has taken place to validate the content.
- Actively support the success of CBRE Excellerate, then the division and finally the BU in all decision making

**Quality and Safety Management**
- Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Excellerate and subcontractors activities, and systems operate to ensure regular review.
- Monitors and identifies areas for improvement as a matter of course.
- Creates a culture of exceptional quality and innovation.
- Sets an example of exceptional standards in all activities, language and communications.
- Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
- Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, BU QHSE objective setting and tracking.

**People Management**
- Promoting and maintaining the core Values of CBRE Excellerate.
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
- Ensures the team has the skills and motivation to carry out their roles to the best of their abilities. This includes all staff attending the Company induction day and mandatory relevant training.
- Is constantly visible and accessible to the team.
- Ensures all staff are appraised annually and all managers are formally trained, and from this development plans put in place and followed through.
- No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance.
- Trains, develops, inducts & mentors direct reports and builds a culture of continual development.
- Encourages a culture of co-operation and team work within the Business Unit, ensuring that staff are recognized and rewarded as appropriate, through local mechanisms, the completion of bonus scorecards, supporting the Exceptional Awards and social activities.

**Customer Relations**
- Represents CBRE Excellerate in a professional and credible manner to customers and the public.
- Builds and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands.
- Focuses on ensuring excellent service levels are maintained at all times.
- Is accessible and responsive to customers at all times.
- Ensure customers perceive exceptional value though ensuring leadership of strategic meetings, professional reporting standards and exceptional quality.
- Organises specific high level social engagements with suitable customers in line with any existing company policy that builds and strengthens non work environment relationships.

**Business Development and Marketing**
- Leads tender bid activity including sales and operational resourcing, sign offs, document and commercial reviews and presentation standards.
- Ensure all sales pipeline activity is accurate for projects and Contract opportunities.
- Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU.

**Operational Management**
- Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
- Ensuring business policies and processes are effectively communicated, and implemented within contracts.
- Ensures robust contract reviews are led by facilities management Contract managers with check and challenge of

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