IT Support Manager

4 days ago

مصر, Egypt WorkMotion Full time

Take advantage of this unique opportunity to actively shape WorkMotion's growth story. As our **IT Support Manager, **you’ll have the chance to experience a unique 360° perspective behind the curtains of a textbook hyper-growth scale-up.

**What you'll do...**:

- You will lead the elaboration of process and support manuals for IT support staff and employees and assume technical responsibility for our global Google Workspace platform.
- You will manage the global organizational structure (rights, groups and services) and create rules to ensure a secure platform.
- You will be the central contact person for the Google Drive file service and the authorization structures for users and groups and lead and support the technical integration of new features on the IT Setup
- You will be the contact person responsible for coordinating, monitoring and controlling the completion of tickets from the global IT service desk, this also includes recording and processing faults from 1st and 2nd-level support
- You will oversee the IT infrastructure hardware and software maintenance and support and lead a team providing 2nd/3rd Level support for IT Support Technicians (Win/Mac/Android/iOs).
- You will provide 1st Level support with IT Support Technicians (as Backup Man-Power).
- You will oversee LAN and WLAN administration and support together with our Network Engineers.
- Machine/Mobile device management and automation (i.e. JAMF, Microsoft Endpoint Manager) and Azure and Microsoft 365 platform administration.
- You will lead and be responsible for the technical onboarding and offboarding of employees, including the configuration of software and hardware, this also includes the creation, administration and maintenance of employee accounts and rights.
- Furthermore, you will be responsible for the administration and data maintenance of industry-specific tools in the media sector, design security measures and ensure the implementation of base standards to adhere to.
- You will also manage software licenses and contracts with vendors and oversee costs and budgets regarding IT systems

**What we're looking for...**:

- Experience in the mentioned responsibilities of +10 years.
- Deep knowledge of Microsoft Servers configuration and administration.
- Knowledge of operational security practices for IT environments.Aforementioned technical knowledge and skills Microsoft certifications (a plus).
- A passion for learning, documenting and helping people with IT topics.
- You know about handling current PC hardware, network technology, printers and IP telephone systems.
- Furthermore, you are characterized by a distinctive analytical and solution-oriented way of working as well as a high level of self-motivation, willingness to perform and good time management.
- Strong communication skills and flexibility as well as pleasure
- Relevant experience leading a team of IT Specialist / Support Engineers
- Proven experience in leading a team, preferably in a fast-paced environment
- Seasoned in the domain of Systems Administration/IT Support/IT Infrastructure
- Previous experience in managing workplace IT infrastructure in an SME (~200-500 users)
- Proven track record of creative problem solving and the desire to create and build new processes
- ITIL Certification is a big plus
- Proven experience with Google Workspace (and Meets Hardware)
- Experience with JamfPro, Intune, Snipe-IT & Meraki infrastructure is a big plus.

**What we offer**
***:

- As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
- Merit-based culture with substantial growth opportunities
- Trust-based work - organize your own schedule. We want to celebrate results, not hours spent working
- Collaborative team culture where everyone's input is valued
- Subsidised gym membership subscription and other benefits
- Training and development allowance
- Opportunities to get to know some of your colleagues at our offices
- Regular virtual events and annual team meetups
- _Some benefits may vary due to local law and regulations._

**Who we are**:
We are a remote-first tech startup founded in 2020, offering an all-in-one HR-service to our clients, allowing them to hire the very best talent anywhere in the world.

A stellar founding team is leading WorkMotion, backed by one of the most renowned early-stage investors in Europe. If you like to roll up your sleeves and get all in, we can do it and build the #futureofwork together You will be part of our incredible intercultural team, based all over the world and have the chance to learn and grow alongside the company.
- No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more diversified we are, the more we can revolutionise the working world_

  • Desktop Support Engineer

    5 hours ago

    مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • It-support-spezialist - Kairo

    7 days ago

    مصر, Egypt BASYS IT-Service GmbH Full time

    Sind Sie bereit für neue Horizonte? Die BASYS IT-Service GmbH bietet derzeit IT-Dienstleistungen in 14 verschiedenen europäischen Ländern an und ist an mehr als 30 Standorten tätig, darunter London, München, Barcelona und Prag. Wir helfen, pragmatische Lösungen durch unsere exklusive Tätigkeit zu schaffen. Unsere Kunden vertrauen auf unseren...

  • Customer Support Manager

    7 days ago

    مصر, Egypt Ghaleb Production House DMCC Full time

    Job description We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Customer Support Manager Responsibilities: Managing the customer...

  • Exception Support Manager

    4 days ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: Mission / role purpose Primary mission is to provide Level 2 support to the LDM team & LDM team manager, interfacing with ODM/ /Account/PM teams in order to drive and continuously improve the delivery performance of country terminating orders. 1st level of escalation in the cluster. The Exception Support Manager (ESM) will work in...

  • Exception Support Manager

    3 weeks ago

    مصر, Egypt Orange Full time

    **About the role**: Benelux ESM Mission / role purpose Primary mission is to provide Level 2 support to the LDM team & LDM team manager, interfacing with ODM/BDM/Account/PM teams in order to drive and continuously improve the delivery performance of country terminating orders. The Exception Support Manager (ESM) will work in direct association with (and...

  • Onsite Service Analyst

    4 days ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Support Account Manager

    5 hours ago

    مصر, Egypt Commvault Full time

    **About Commvault** Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data...

  • Account Support Manager

    3 days ago

    مصر, Egypt Hewlett Packard Enterprise Full time

    Account Support Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** **_ Management Level Definition:_** **_ Responsibilities: _** - risk. - Integrate technical knowledge and business understanding to create. solutions for customers. - Resolve single - and cross -...

  • Senior Account Manager

    2 weeks ago

    مصر, Egypt IT VIKINGS Full time

    **What You Will Be Doing** **Act as sales engineer for selling following security solution for multiple vendors**: - Authentications solutions - Forensics Software - Data Security Solutions - Compliance and Audit Solutions - Endpoint and Mobile Security - Network Security - Malware analysis solutions - Establish and maintain executive level relationships...

  • IT Services Support Manager

    7 days ago

    مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within company, Head Office, Plant, existing and newly established distribution sites. **Operational/Professional/Business**: -...

  • Billing Specialist

    4 days ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Operation Support Manager

    4 days ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for a Managed Service Operation Support Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the case and managed service targets, manage contractors, Resources utilization and OHS needs to match company’s culture and rules. You will be responsible to secure the...

  • R2r Accountant

    2 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • R2r Accountant

    2 weeks ago

    مصر, Egypt Informa Global Support Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Openstack Technical Support Manager

    2 weeks ago

    مصر, Egypt Canonical - Jobs Full time

    Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...

  • Credit Control Specialist

    5 days ago

    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Support Manager

    3 weeks ago

    مصر, Egypt Sary Full time

    At **Sary**, we are reinventing wholesale by providing the best shopping experience from wholesale markets. We help businesses manage their purchases efficiently through operational and technical innovations. Using our platforms, thousands of businesses have access to a wholesale listing from hundreds of suppliers at convenient cost and service. We are...

  • Remote Automation Support Manager Mea

    2 days ago

    مصر, Egypt Gilbarco Full time

    **JOB TITLE**: Remote Automation Support Manager MEA **DEPARTMENT**: Service Delivery Management - Centre of Excellence **REPORTING TO**: Service Delivery Manager **REGION**:Middle East & Africa **ADDITIONAL INFO**: Travel within the MEA region may be required. **PURPOSE OF POSITION** To manage the performance of services & support to clients within...

  • Sre/applications Management Support

    6 days ago

    مصر, Egypt DXC Technology Full time

    Job Summary **Responsibilities**: - Support production environment - Solve incidents within SLAs - Provides management, maintenance, monitoring, and automation to all environments - Handle code deployments in all environments - Monitor metrics and innovate ways to improve - Work closely with development and testing teams and provide solutions to optimize...

  • Sre/applications Management Support

    7 days ago

    مصر, Egypt DXC Technology Full time

    **Responsibilities**: - Support production environment - Solve incidents within SLAs - Provides management, maintenance, monitoring, and automation to all environments - Handle code deployments in all environments - Monitor metrics and innovate ways to improve - Work closely with development and testing teams and provide solutions to optimize the software...