Operation Support Manager

4 weeks ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for a Managed Service Operation Support Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the case and managed service targets, manage contractors, Resources utilization and OHS needs to match company’s culture and rules. You will be responsible to secure the quality and cost of the services delivered from their delivery unit. You will need to understand and act upon the end-to-end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery.

**What you will do**
- Lead MS delivery operational, subcontractor management and financial performance.
- Handle specific contract delivery performance E2E /
- Conduct Operating Level Agreements (OLA) signed with other service delivery units
- Drive operational excellence with efficiency control.
- Identify delivery trends possible Add on Sale

**You will bring**
- Education: (Engineering Major)
- Min years of experience (8)
- Domain experience: (Field Maintenance support function, EHS Awareness and control, Field Automation)

**Additional Requirements**:

- Delivering results and meeting expectations
- Persuading and influencing with argumentation skills
- Entrepreneurial and commercial thinking
- Relating and networking
- Leading and supervising, have coaching skills
- Market insight, business understanding and Ericsson knowledge
- Financial skills

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 710874



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