Cloud Microsoft 365 IT Support Specialist

2 weeks ago


الجيزة, Egypt Jadeer Full time

**Job Description: Cloud Microsoft 365 IT Support Specialist (Mac Environment)**

**Job Summary**:
**Key Responsibilities**:
1. Microsoft 365 Expertise:

- Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.

2. Cloud Support and Administration:

- Manage and maintain cloud-based Microsoft 365 solutions, ensuring optimal performance and reliability.

3. SharePoint and OneDrive Management:

- Assist in the design, implementation, and maintenance of SharePoint sites and libraries.
- Provide support for file management, syncing, and collaboration tools using OneDrive.

4. On-Demand Availability:

- Respond promptly to support requests and technical issues, providing assistance during flexible hours, including evenings and weekends, as needed.
- Ensure mínimal disruption to business operations through timely resolution of issues.

5. User Training and Documentation:

- Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment.
- Develop and maintain documentation for troubleshooting and usage best practices.

6. System Maintenance and Updates:

- Stay informed about new Microsoft 365 features and Mac OS updates, implementing them where appropriate.

**Qualifications and Requirements**:
1. Educational Background:
A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Fundamentals) are an asset.

2. Technical Skills:

- Proficiency in managing and troubleshooting Microsoft 365 in a Mac OS environment.
- Strong understanding of cloud-based systems and IT support tools.

3. Experience:

- Minimum 3 years of experience providing IT support, with a focus on Microsoft 365 solutions.
- Hands-on experience supporting Mac OS users in a professional setting.

4. Soft Skills:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- High level of flexibility and responsiveness to meet on-demand support needs.



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