Customer Support Executive

1 day ago


الجيزة, Egypt tebas Full time

**About the job**

**Company Description**:
TeBAS Incorporated has been providing smart tourist software solutions since 1993. Managers at TeBAS have many years of successful experience in the quality software sector, that shaped the delivered solutions that TeBAS created.

**Job Descriptions**:
Marketing Administrators communicate with a diverse range of individuals daily. This could include employees, management, vendors, media, and clients. Their communication styles will differ, but Marketing Administrators are generally responsible for providing information and promoting a positive public image.

**Rules Marketing and admin executive**:

- Assist Current clients with software faults/bugs remote troubleshooting or support chatting (chatting help).
- Received (faults/bugs/error - Requests) from Current clients and manage it.
- Record clients requests and Visit Report in Internal Software (CRS).
- Define visit planning with technical support Manager.
- Follow up and update Current Clients Data.
- Follow up and close the requests after approval from current clients and record any feedback.
- Follow-up Current Clients satisfaction at the level of technical support.
- To maintain and enhance the company image by acting all time professionally.
- Inform clients of what is the new software development service Attached Clients Support Report monthly.
- add a new method to increase or add a new audience at a Corporate social media
- Create fresh commercials to raise awareness of our services and products.
- follow up all your social media sites and upload a create posts have a messages and photos to catch up the clients
- Manage the marketing plan with sales manager and negotiate it to achievement the goals of sales department.
- Download backup from FTP to hard disk
- Send SMS to clients about maintenance monthly from TeBAS

**Qualifications**:

- Good verbal and written English.
- Fresh graduated
- Bachelor’s degree in business, information system or another related field.
- Tourism background is a plus
- Good communication skills.
- Highly self-motivated, career orientated team players with an energetic and enthusiastic approach to their work.
- Very Good in analyzing data
- Familiar with Microsoft Application (Excel, word, PowerPoint)
- Cool-tempered and able to handle rejection

**Working Conditions**:

- Working hours from 9:00 am to 5:00 pm
- Two days working off (Friday& Saturday)

**Other Benefits**:

- Mobile line.
- Social Insurance

Pay: From E£6.00 per day

**Education**:

- Bachelor's (preferred)

**Language**:

- english (preferred)



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