Lead, Customer Experience

About the job Lead, Customer Experience **Purpose of the job** **Duties and responsibilities** - Identify customer pain within B2B Orange products and services through several testing to the customer journey across all touchpoints. - Develop an enhancement project to enhance customer journey/experience and close all negative gaps. - Interface with...

About the job Lead, Employee Experience & Engagement **Purpose of the Job** Support the development and implementation of employee engagement initiatives to enhance the employee experience and strengthen employees connection to the Orange brand. **Duties and Responsibilities** - Coordinate multimedia initiatives to promote Orange Egypt as an employer of...

**Purpose of the Job** Support the development and implementation of employee engagement initiatives to enhance the employee experience and strengthen employees connection to the Orange brand. **Duties and Responsibilities** - Coordinate multimedia initiatives to promote Orange Egypt as an employer of choice - Organize and execute employee engagement...

We are seeking a highly skilled and experienced Lead Dynamics 365 CRM Developer to join our innovative team. The Lead CRM Developer will be responsible for delivering cutting-edge solutions and providing exceptional service to our users and management. **Responsibilities**: - **Lead the customization** and configuration of Dynamics 365 CRM modules,...

**Role Purpose**: To be responsible of the presentation of Vodafone Digital Channels (Ana Vodafone App, Website, E-Shop) and to create the best user experience through managing the content & sitemap, and creating creative & easy user interface designs. **Role Purpose**: - Collaborate with product management and technology to define and implement innovative...

**About the Job**: The Team Lead, Business Development is responsible for guiding a team of Business Development Specialists in developing new business relationships and enhancing support for existing clients. This role requires a strategic mindset, excellent leadership skills, and a strong understanding of the translation industry. **Responsibilities**: -...

**About the Job**: The Team Lead of business Development is responsible for guiding a team of Business Development Specialists in developing new business relationships and enhancing support for existing clients. This role requires a strategic mindset, excellent leadership skills, and a strong understanding of the translation...

_Teleperformance is hiring for a Technical support, we are looking for experienced people in the Customer service field to join one of the leading technical accounts._ **Requirements**: Fluency in English is a MUST (Level B2+) Ready to start immediately Not less than 1 year experience in Customer service Flexible with Fixed Shifts Flexible with working from...

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **What's in it for YOU!** - Best salary in the market -...

**Key Responsibilities**: - Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. - Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. - Analyze performance metrics to identify areas for improvement and implement proactive solutions. - Manage customer queries...

**Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...

**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel:...

**Role Purpose**: As a member of the Strategy Team, He/She will be managing & driving the Corporate Strategy Governance and Cross Functional Program management & Projects to implement & Execute the Company Strategy to ensure delivering on key strategic initiatives across the company & handling the end-to-end performance management of our long-term...

**Role Purpose**: The Business Process Reengineering Lead is responsible for analyzing and improving key business processes within the telecommunication industry to enhance efficiency, reduce costs, and improve customer satisfaction. This role requires a strong understanding of business sales operations, analytical and problem-solving skills, and the ability...

Envision Employment Solutions is currently looking to hire a Lead Recruiter, to join our team in our team. **Job Summary**: As our Lead Recruiter, you'll spearhead our recruitment efforts, driving strategic initiatives to attract top talent and elevate our recruiting practices. You'll collaborate closely with our team to ensure seamless execution of the...

Envision Employment Solutions is currently looking to hire a Lead Recruiter, to join our team in our Sheikh Zayed's Premises. **Job Summary**: As our Lead Recruiter, you'll spearhead our recruitment efforts, driving strategic initiatives to attract top talent and elevate our recruiting practices. You'll collaborate closely with our team to ensure seamless...

**Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...

**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel:...

Job Purpose: To provide maintenance and install equipment for operational facilities while leading their respective team in order to ensure continuous operations with mínimal downtime and achieve target facility operational performance. Duties and Responsibilities: - Leads the engineering team members within the site to ensure all engineering requirements...

**What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...