CRM Support Tech Specialist

4 days ago


الجيزة, Egypt Vodafone Full time

**Role Profile**:

- Previous Experience in VF frontline Call center
- Cross functional communication skills
- Ability to manage change across different department and communicate with different levels of the organization
- High Time Management
- Fundamental Knowledge of project management

**Core Competencies & Qualifications**:

- Demonstrates ability of teamwork, flexible, take initiative, set plans and executes them in addition to problem solving, handle multiple tasks/priorities.
- Excellent Analytical, problem solving and Negotiation abilities.
- Ability to solve critical issues.
- Expert level in using customer care systems
- Very Good Analytical and reporting writing skills
- Very Good Presentation skills
- Programming experience
- Shell Scripting
- Java
- Unix and Linux
- Oracle database
- SQL/PLSQL
- Microsoft SQL Server
- Siebel IP17+ Administration
- Provisioning Administration
- UIPath

**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.



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