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IT Operations Support Specialist

4 months ago

مصر, Egypt Interact Technology Solutions Full time

Job Description:

- Delivery ManagementIdentify / manage improvement needs, complaints and escalations beyond SI provider delivered services.

Drive Workplace and Infrastructure services
Drive User experience topics with interaction & collaboration with end users
- Request ManagementIntake and manage country related cross platform non-standard IT requests or complex standard combined requests and ensure appropriate handling and delivery.
- Implementation ManagementContribute with country perspectives on cross platform IT service implementation projects to ensure feasibility and support needed.
- IT Operations ManagementEnsure Delivery Orchestration cross all IT units and cross all countries for key integration processes Incident-/Problem-/Change-/Request-/Complaint Management.

Drive overall IT stability for local driver changes on local IT services.

Qualification:

- Faculty of Engineering (Communication and Computer Sciences) or equivalent.
- Good knowledge in cloud-based technologies and current technologies available for IT & IS Application landscape.
- Five years’ experience in technical support.
- Very Good command of English Language (Written & Spoken).
- Excellent inter-cultural understanding and experience.
- Strong communication skills, analytical, structural, and strategic skills

Gender: Male

Location: Fifth Settlement, Cairo

Pay: From E£8,000.00 per month

Application Question(s):

- What is your expected salary ?
- If we offered you a position, when would you be available to start?