Customer Service Specialist

3 weeks ago

Cairo, Egypt IGT Solutions egypt Full time

We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.

Responsibilities:

  • Customer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.
  • Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
  • Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
  • Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.

Requirements:

  • Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
  • Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
  • Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
  • Empathy: Ability to understand and empathize with customers' needs and concerns.
  • Team Player: Ability to collaborate with team members and contribute to a positive team environment.
  • Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.

Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.

Key Responsibilities:

  • Deliver exemplary customer service via emails and phone calls

  • Customer Service Specialist

    3 months ago

    Cairo, Egypt Tyro Full time

    Customer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...

  • Customer Service Specialist

    4 weeks ago

    Cairo, Egypt Tyro Full time

    Customer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...

  • Tech Support Customer Service

    4 weeks ago

    Cairo, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...

  • Tech Support Customer Service

    2 weeks ago

    Cairo, Cairo, Egypt Teleperformance Full time

    Company DescriptionTeleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations.Role DescriptionThis is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt.The Customer Service Specialist will be...

  • Customer Onboarding Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Rewaa Full time

    Job Purpose:The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the first...

  • Customer Service Ecommerce

    3 months ago

    Cairo, Egypt El Diwany for Trade Full time

    Responsibilities:Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.Assisting with decisions about promotions such as discounted offers and affordable bulk packages.Ensuring that payment options and promotional tabs are configured...

  • Customer Service Ecommerce

    4 weeks ago

    Cairo, Egypt El Diwany for Trade Full time

    Responsibilities:Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.Assisting with decisions about promotions such as discounted offers and affordable bulk packages.Ensuring that payment options and promotional tabs are configured...

  • Digital Customer Service Specialist

    3 months ago

    Cairo, Egypt Anasia Group Cairo, Egypt Full time

    Stay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.- Market for Anasia shop through upselling during calls.- Monitor and moderate client interactions on...

  • Customer Service Specialist Level

    20 hours ago

    Cairo, Egypt CRIF S.p.A. Full time

    Responsibilities: Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings. Make outbound calls to obtain feedback on services. Keep records of customer interactions recording details of complaints, comments, and inquiries. Maintain monthly MIS reports of customer feedback and recommended...

  • Customer Service Specialist Level

    22 hours ago

    Cairo, Cairo, Egypt CRIF S.p.A. Full time

    Responsibilities: Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings. Make outbound calls to obtain feedback on services. Keep records of customer interactions recording details of complaints, comments, and inquiries. Maintain monthly MIS reports of customer feedback and recommended action...

  • Support Services Specialist and Order Booking

    4 weeks ago

    Cairo, Egypt ABB Full time

    **Support Services Specialist and order booking**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations....

  • Specialist Service Operations

    3 weeks ago

    Cairo, Egypt SITA Switzerland Sarl Full time

    Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform all Service Operations activities according to SITA...

  • Customer Service

    4 weeks ago

    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

  • Customer Service

    3 months ago

    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

  • Senior Store Services Specialist

    2 months ago

    Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key Accountabilities Ensure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...

  • Senior Store Services Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key AccountabilitiesEnsure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...

  • Senior Store Services Specialist

    3 months ago

    Cairo, Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key AccountabilitiesEnsure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...

  • Senior Store Services Specialist

    4 weeks ago

    Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key Accountabilities Ensure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...

  • Senior Store Services Specialist

    4 weeks ago

    Cairo, Cairo, Egypt Azadea Foundation Full time

    Job SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key AccountabilitiesEnsure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...

  • Project Logistics Customer Excellence Specialist

    6 days ago

    Cairo, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:As a Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the...