Customer Service Specialist Level

3 days ago


Cairo, Egypt CRIF S.p.A. Full time

Responsibilities:

  • Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
  • Make outbound calls to obtain feedback on services.
  • Keep records of customer interactions recording details of complaints, comments, and inquiries.
  • Maintain monthly MIS reports of customer feedback and recommended action plans.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints.
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
  • Make reminder calls to clients, send follow-up emails and schedule appointments.
  • Get feedback and Quality Assurance on identified or unidentified issues.

Minimum Qualification and Experience:

  • 1 to 3 years’ experience.
  • Bachelor’s degree
  • Experience working with Multi National Company preferred
  • Customer service experience within UAE desired.

Competency Requirement:

  • Excellent telephone manners and listening skills
  • Excellent English speaking & writing skills
  • Multi -Tasking is essential
  • Comprehensive understanding of Microsoft Excel
  • Experience in dealing with multiple departments within an organization
  • Organized with proven administration experience
  • Attention to details


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