Tech Support Customer Service

2 weeks ago


Cairo, Cairo, Egypt Teleperformance Full time
Company Description


Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations.

Role Description

This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt.


The Customer Service Specialist will be responsible for fielding inbound calls, resolving customer inquiries, and providing exceptional customer service to achieve customer satisfaction goals.

Up-selling for any offers

Qualifications:

- _
Fluency in English (B2 to C1)_
- _
Egyptians_

  • Ability to handle and manage inbound calls
  • Aptitude for attention to detail, accuracy, and problemsolving skills
  • Excellent verbal and written communication skills
  • Strong phone etiquette and interpersonal skills
  • Bachelor's degree or equivalent experience in a related field

Benefits:

  • High chances to get promoted after ONLY 6 months
  • Medical insurance (400,000 EGP/year)
  • Gym Access
  • Development and learning courses
  • Transportation Provided
  • Training fully paid

Salary:

- _
up to 15K Net_
- _
KPIs are paid in EUROS_

  • Variable Sales Incentive

Location:
NewCairo

Job Types:
Full-time, New grad

Pay:
Up to E£15,000.00 per month
  • Customer Service

    4 weeks ago


    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

  • Customer Service

    3 months ago


    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...


  • Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...


  • Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...


  • Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service/Technical Support Advisor - German - Alexandria - 2024Job DescriptionDue to our incredible growth, we're looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.As a Customer Service Advisor within our friendly...


  • Cairo, Cairo, Egypt Orange Business Services Full time

    About the role: Delivers remote (e.g., telephone, online) postsale troubleshooting and diagnostic support services to ensure that all products and services function properly Resolves technical support inquiries directly or indirectly through onsite and/or remote firstlevel support representatives Provide timely and professional technical support for all IT...

  • Customer Support

    2 weeks ago


    Cairo, Cairo, Egypt 3D|Diagnostix Full time

    Interact with customers to provide information in response to inquiries about products, services, and to handle and resolve complaints. As well as maintaining the work flow of the services. "Make sure that whatever the client orders are delivered, on time, with top quality and meeting expectations." Basic Salary is paid in LE and quarterly bonus is paid in...


  • Cairo, Cairo, Egypt UX Centers Full time

    Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for customers'...


  • Cairo, Cairo, Egypt Sitel Full time

    Customer Support representative and Sales support:Req ID#: Location: Cairo, EGCategory: Sales/MarketingRequired LanguageFrenchEmployment TypeFull timeContract TypePermanentDescriptionJob Segment:Sales Support, Sales Rep, Customer Service Representative, Sales, Customer Service


  • Cairo, Cairo, Egypt NAOS Solutions Full time

    English Customer Service Role at NAOS Solutions:NAOS Solutions is seeking a dedicated and customer-focused individual to join our Customer Service department as an English Customer Service Representative. In this role, you will be responsible for providing exceptional service and support to our English-speaking customers.Responsibilities: Respond to customer...


  • Cairo, Cairo, Egypt 3D Diagnostix Full time

    Responsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company's servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates & undergraduates...


  • Cairo, Cairo, Egypt LikeCard Full time

    This is a remote position. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service by addressing customer inquiries resolving issues and ensuring a positive customer experience. This role requires strong communication skills a...


  • Cairo, Cairo, Egypt Dell Technologies Egypt Full time

    Responsibilities:Responding to technical support tickets.Talking directly to the customer to determine the nature of the technical issue.Connecting to the customer's computer system via remote access.Traveling to the customer's office or server location for hardware and network malfunctions.Identifying the nature of the hardware, software, or networking...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    Raya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...


  • Cairo, Cairo, Egypt GIMPEX Full time

    Minimum 1 year experience in call center industry. Call center Industry | technology knowledge.Bachelor's Degree Required.Fluent English. - Positive, Enthusiastic, Friendly attitudeFor over 20 years, we have worked hard to develop a company based in principles that value people.GIMPEX is comprised of 9 companies: GIMPEX Audio Visual Communications GIMPEX...


  • Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Technical Support Engineer - Premier (Attaching CVs is a MUST)Job DescriptionThe Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering...


  • New Cairo, Cairo, Egypt SamTech Group Full time

    Job Summary:Customer Support Agent is responsible for clients I after sales technical support.He is responsible to ensure the proper functioning of all vehicles' tracking systems by keeping continuous contact with the customers. Responsibilities:Checking and ensuring the units proper functionality on daily basis.Reporting to the customers if any faulty unit...

  • Customer Support Lead

    2 weeks ago


    Cairo, Cairo, Egypt IQVIA Egypt Full time

    Responsibilities:Managing the customer support department's day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating and revising customer support policies and promote their implementation.Informing the team of all new information related to products, procedures,...


  • Cairo, Cairo, Egypt Dubizzle Egypt Full time

    Communicate with clients through various channels (Live chat, Email, Ticket form, FacebookMessages, Twitter & Instagram) and provide product and service information by resolving product and service problems.Generate sales leads that develop into new customersImprove customer service experience and help create engaged customersTake ownership of customers...


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...