Customer Service Team Lead
2 weeks ago
- Manage and lead a team of customer service representatives
- Set and maintain high standards for quality customer support
- Review and report on team performance
- Handle escalated customer inquiries and complaints
- Collaborate with other departments to resolve customer issues
- Develop and implement customer service strategies and processes
- Train new hires and provide ongoing coaching and feedback to team members
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Customer Service Team Manager
2 weeks ago
Cairo, Cairo, Egypt Talent Pal Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. Demonstrated ability to build, develop and handle a group of people Ability to support Business and provide solutions to customer pain points Ability to handle complex and ambiguous scenarios Ability to organize, prioritize and schedule work...
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Customer Service Agent
2 weeks ago
Cairo, Cairo, Egypt Egypro FME Full timeManage large amounts of incoming calls Generate sales leads Book visits and inspections as per flying team schedule and whereabouts. Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using...
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Customer Service
2 weeks ago
Cairo, Cairo, Egypt Progate Full timeAnswering all clients inquiries & handle their needs, complains & comments. Submit weekly & monthly reports for continues evaluation on customer's status when needed.Provide relevant clients feedback to the direct manager & to the right channels.Deal with all clients deals in a professional, positive & trustworthy manner.0-5 years of experience in call...
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Team Lead
2 weeks ago
Cairo, Cairo, Egypt Aleph Holding Full timeAre you ready to join our digital revolution journey?Aleph represents the world's leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...
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Layout Team Lead
2 weeks ago
Cairo, Cairo, Egypt Mixel Full timeTeam planning and team member resource utilization:- Conduct weekly meetings with his team members to follow up on the progress of assigned tasks:- Attend lead status meetings where the different aspects of the projects are discussed & provide clear status of his team's assigned projects:- Resolving all technical and managerial issues within the team:-...
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Team Lead
2 weeks ago
Cairo, Cairo, Egypt World Health Organziation Full timeConfirm the sustainable reliability of WHO premises across the EMR region, including the office buildings and warehouses, by:a) Developing a comprehensive preventive and predictive maintenance plan including major repair and capital replacement for the main equipment/property, and ensuring that, buildings' facilities are operating as intended and...
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Customer Service
4 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...
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Customer Service
3 months ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...
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Channel Team Lead, Business Coach
2 weeks ago
Cairo, Cairo, Egypt Souq for E-Commerce LLC Full timeExperience managing teams Experience with planning, performance metrics, and process improvementAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the...
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English Customer Service
2 weeks ago
Cairo, Cairo, Egypt NAOS Solutions Full timeEnglish Customer Service Role at NAOS Solutions:NAOS Solutions is seeking a dedicated and customer-focused individual to join our Customer Service department as an English Customer Service Representative. In this role, you will be responsible for providing exceptional service and support to our English-speaking customers.Responsibilities: Respond to customer...
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Service Point Advisor Team Leader
2 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Customer Services Offshore
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeRaya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...
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Service Point Advisor Team Leader
4 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Service Point Advisor Team Leader
2 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Service Point Advisor Team Leader
4 weeks ago
Cairo, Cairo, Egypt DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...
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Customer Service Agent
2 weeks ago
Cairo, Cairo, Egypt iSchool Full timeResponsibilities: Assist customers with onboarding, registration, and payment processes. Troubleshoot technical issues related to our online platform and software. Provide guidance to parents and teachers on student progress and program information. Collaborate closely with different teams, including Curriculum, Marketing, and Sales, to enhance customer...
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Research Team Lead
2 weeks ago
Cairo, Cairo, Egypt Infomineo Full timePerform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...
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Operations Team Lead
4 weeks ago
Cairo, Cairo, Egypt World Bank Group Full timeJob DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...
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Operations Team Lead
4 weeks ago
Cairo, Cairo, Egypt World Bank Group Full timeJob DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...
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Operations Team Lead
4 weeks ago
Cairo, Cairo, Egypt World Bank Group Full timeJob DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...