Customer Tech Spt Specialist

2 weeks ago


Cairo, Cairo, Egypt Orange Business Services Full time

About the role:

  • Delivers remote (e.g., telephone, online) postsale troubleshooting and diagnostic support services to ensure that all products and services function properly
  • Resolves technical support inquiries directly or indirectly through onsite and/or remote firstlevel support representatives
  • Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
  • Ensuring customer satisfaction in every step of problem resolution.
  • Perform technical escalations in line with our Fault Management policy.
  • Liaise with other relevant internal departments to ensure all incidents are managed properly.

Real time monitoring:
incident detection and analysis, logging of the faults in the relevant

About you:

  • Proven experience with troubleshooting and diagnosing problems
  • Networks Fundamentals
  • Windows or Linux fundamentals
  • Broad knowledge of virtual environments & Cloud Computing Basics is a plus
- (Open stack overview, Asure, AWS, etc...)

  • Advanced knowledge /Certificate in different technology is a plus

Additional information:

  • Proficient English, and French is a must
  • Clear Communication Skills with ability to use positive language
  • Strong telephone etiquette skills
  • Excellent customer service skills
  • Knowledge of common concepts, practices, & procedures for end user technical support. Strong problem solving and research skills

Department:

Orange Cloud for Business

Contract:

Regular

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