![Orange Business Services](https://contents.bebee.com/companies/eg/orange-business-services/avatar-3tfLC.png)
Customer Tech Spt Specialist
2 weeks ago
About the role:
- Delivers remote (e.g., telephone, online) postsale troubleshooting and diagnostic support services to ensure that all products and services function properly
- Resolves technical support inquiries directly or indirectly through onsite and/or remote firstlevel support representatives
- Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Ensuring customer satisfaction in every step of problem resolution.
- Perform technical escalations in line with our Fault Management policy.
- Liaise with other relevant internal departments to ensure all incidents are managed properly.
Real time monitoring:
incident detection and analysis, logging of the faults in the relevant
About you:
- Proven experience with troubleshooting and diagnosing problems
- Networks Fundamentals
- Windows or Linux fundamentals
- Broad knowledge of virtual environments & Cloud Computing Basics is a plus
- Advanced knowledge /Certificate in different technology is a plus
Additional information:
- Proficient English, and French is a must
- Clear Communication Skills with ability to use positive language
- Strong telephone etiquette skills
- Excellent customer service skills
- Knowledge of common concepts, practices, & procedures for end user technical support. Strong problem solving and research skills
Department:
Orange Cloud for Business
Contract:
Regular
-
Tech Support Customer Service
2 weeks ago
Cairo, Cairo, Egypt Teleperformance Full timeCompany DescriptionTeleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations.Role DescriptionThis is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt.The Customer Service Specialist will be...
-
Customer Onboarding Specialist
2 weeks ago
Cairo, Cairo, Egypt Rewaa Full timeJob Purpose:The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, and ensure smooth adoption of our products and services. Rewaa prioritizes delivering an amazing customer experience and this is the first...
-
Customer Care Specialist
2 weeks ago
Cairo, Cairo, Egypt vezeeta Egypt Full timeAs a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry. Responsibilities:Manage large amounts of incoming/outgoing calls promptlyFollow...
-
Customer Order Specialist
4 weeks ago
Cairo, Cairo, Egypt Signify Netherlands B.V. Full timeWe're looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...
-
Customer Order Specialist
2 months ago
Cairo, Cairo, Egypt Signify Netherlands B.V. Full timeWe're looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...
-
Workplace Tech
4 days ago
Cairo, Cairo, Egypt Chalhoub Group Full timeINSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...
-
Senior Sales Specialist
2 weeks ago
Cairo, Cairo, Egypt Financial Gym Full time1.Sales Strategy Development: Contribute to the development of sales strategies and tactics to achieve sales targets and company objectives.Client Relationship Management: Build and maintain strong relationships with existing and potential clients understanding their needs and preferences to provide tailored solutions.Lead Generation and Prospecting:...
-
Project Logistics Customer Excellence Specialist
2 weeks ago
Cairo, Cairo, Egypt Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.- Your Role :As a Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the work...
-
Talent Delivery Specialist
2 weeks ago
Cairo, Cairo, Egypt Manara Full timeTalent Delivery SpecialistWe run an entirely remote solution to identify the top computer scientists in the region, teach them how to pass interviews, vet them, and help them find amazing jobs (whether remote or on-site)It works:at Google 71% of our referrals in our last batch were hired.We don't stop at job placement.Our vision is to build the top tech...
-
Sales Specialist
2 weeks ago
Cairo, Cairo, Egypt Financial Gym Full time1.Generating Leads: Identifying and pursuing potential customers who may be interested in your companys products or services.Building Relationships: Developing and maintaining strong relationships with existing and potential clients through regular communication and followups.Product Knowledge: Deep understanding of the products or services you are selling...
-
Senior Renewal Specialist Mena
2 weeks ago
Cairo, Cairo, Egypt Nintex egypt Full timeUrgent requirement of Associate Tech Specialist - Perm/Contract - MelbourneRequirements Should have to contribute to a project on a given technology or domain and remain abreast with developments in that technology or domainBasis the expertise, support the evaluation of the impact of technology on existing technology and systemsMust be assess the...
-
Customer Service Representative
2 weeks ago
Cairo, Cairo, Egypt UX Centers Full timeJob DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for customers'...
-
Customer Service
4 weeks ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...
-
Customer Service
3 months ago
Cairo, Cairo, Egypt Concentrix Full timeJob Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...
-
Social Media Specialist
2 weeks ago
Cairo, Cairo, Egypt Dimofinf Full timeWe are looking for creative and driven Social Media Specialist to attract and interact with targeted virtual communities and networks users (gulf area). Social Media Specialist Responsibilities Managing the social media marketing strategy clients; focusing on Facebook, Twitter, linked in, instagram, snapchat and YouTube.Create and edit engaging content for...
-
Marketing Specialist
2 weeks ago
Cairo, Cairo, Egypt SSC Egypt Full timeThe Marketing Specialist is responsible for developing and managing all aspects of ourmarketing strategy. You will focus on creating, implementing, tracking, and optimizing ourdigital and traditional marketing campaigns across various channels.ROLE OBJECTIVE: The Marketing Specialist is responsible for tasks such as brainstorming ideas for marketing...
-
Customer Experience Specialist
2 weeks ago
Cairo, Cairo, Egypt Abgad Full timeOur Customer Experience team inAbgad are one of our frontliners As part of the team youll be our customers problem solver after becoming their friend. By building rapport understanding their concerns working closely with internal teams to get their issues resolved youll convert passive customers into clients and angry customers into friends and advocates of...
-
Customer Success Specialist
2 weeks ago
Cairo, Cairo, Egypt Chefaa Egypt Full timeResponsible for handling customer inquiries and concerns through our inbound/outbound channelsTracking customer experiences across online and offline channels, devices, and touchpointsWork in conjunction with various departments and team members to enhance customer services, brand awareness& retentionEnsure customer satisfaction and provide professional...
-
Technical Support Specialist
2 weeks ago
Cairo, Cairo, Egypt Rewaa Full timeJob Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Full-Time position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...
-
Brand Specialist
2 months ago
Cairo, Cairo, Egypt Amazon Full timeAmazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the business inputs.Key job responsibilitiesAVS will support Vendor growth, focusing on: Increasing the vendor selection Improving the discoverability of the vendor products on Amazon Improving...