Workplace Tech

4 days ago

Cairo, Cairo, Egypt Chalhoub Group Full time


INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.

The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.

More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart.

Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

What you'll be doing Responsible for providing technical assistance and advising computer end users.

In Charge of resolving daily users' / shop hardware and Software problems, The IT Support Specialist monitors the operation of company's computer system.

Key Responsibilities - Follow all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner - Implement activities under close supervision - Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner - Analyze, install and configure new personal computer system; including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software and hardware - Working on escalated Incidents from the IT Service Desk, using BMC Remedy Force ticketing tool (online) - Ensure that incidents and requests are handled according to our EUC Services SLA's.

- Review, monitor and upgrade existing workstations - Assist and instruct on the use of computer equipment, software and manuals - Understand internal/external customer technologies and problem resolution techniques - Listen to symptom descriptions; analyse problems; respond effectively and provide constructive feedback to the end user on problem resolution - Provide end users 1st level support for all applications - Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support - Work with the Technical Service Team for troubleshooting network & server related incidents - Perform routine tasks to maintain computer equipment's, their peripherals and data backups - Follow up on the daily performance of computer systems to verify correct operation and detect errors - Configure, install and test computer hardware, networking software and operating system software - Recommend improvements or upgrade and prepare evaluations of software, hardware & troubleshoot problems - Perform routine network start up and shutdown procedures, and maintain control records - Implement policies as set by Group IT in order to protect data, software and hardware to local IT infrastructure - Rely on instructions and pre-established guidelines to perform the functions of the job - Participate in relevant projects and community activities as and when needed


What you'll need to succeed - Fluent English Language - 1-2 years of experience Information technology / engineering Education background What we can offer you With us, you will turn your aspirations into reality.

We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

  • Facilities Management Support-p1

    2 weeks ago

    Cairo, Cairo, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally.JOB DESCRIPTIONJob TitleAssistant Facilities Manager Department/Client AccountWork Dynamics/ P&G - Cairo GO - EgyptLine ManagerHany El SayedNumber of SubordinatesNAJob Summary/GoalsClient Relationship - ensure that on site Client's expectations are proactively metSite Operations Management -...

  • Workplace Tech

    4 days ago

    Cairo, Egypt Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Senior Technical Recruiter

    2 months ago

    Cairo, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Senior Technical Recruiter

    2 weeks ago

    Cairo, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Technical I, IT Operations

    3 weeks ago

    Cairo, Egypt Webhelp Full time

    **Information Technology** **Location** - Cairo, Egypt*** Job Title: Technical I, IT Operations (TCF) **Job Description**: We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted...

  • Customer Support Specialist

    3 weeks ago

    Cairo, Egypt OTO Full time

    Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

  • Director of Product

    3 weeks ago

    Cairo, Egypt Talent Pal Full time

    b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and...

  • Solution Expert

    2 weeks ago

    Cairo, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Silicon Alliances Business Development Lead

    2 months ago

    Cairo, Egypt Canonical - Jobs Full time

    **The role of a Silicon Alliances Business Development Lead at Canonical**: Ubuntu is the fastest growing enterprise Linux, the leading platform for public cloud computing, and the engineer's favorite way to drive the future. The Silicon Alliances Team works with the leading semiconductor companies to combine open source adoption with innovative...

  • L2 EUC Engineer

    1 month ago

    Cairo, Egypt WebBeds Full time

    Who are WebBedsWebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform...

  • L2 EUC Engineer

    4 weeks ago

    Cairo, Egypt WebBeds Full time

    Who are WebBedsWebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform...