Technical I, IT Operations

3 weeks ago


Cairo, Egypt Webhelp Full time

**Information Technology**

**Location**
- Cairo, Egypt***

Job Title:
Technical I, IT Operations (TCF)

**Job Description**:
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:

- Challenge Conventions
- Deliver outcomes unimagined
- Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
LI-Onsite

As part of our team you will report to our Manager in IT Operations.
- Mount and install switches in the IDF and patching the stations.
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as needed by Situation Management for technology related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
- Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets.

**Location**:
EGY Cairo Maadi Location

Language Requirements:
Time Type:
Full time
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