Technical Operation Owner

4 days ago


Cairo, Egypt Orange Business Services Full time

**About the role**:
The Technical Lead is a key role:

- Identify requirements, procedures, and problems to determine the need for further automation or improve the existing Environment.
- Determining project requirements and developing work schedules for the team.
- Delegating tasks and achieving daily, weekly, and monthly goals.
- Liaising with team members, management, and clients to ensure projects are completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Keeping up-to-date with industry trends and developments.
- Updating work schedules and performing troubleshooting as required.
- Motivating staff and creating a space where they can ask questions and voice their concerns.
- Being transparent with the team about challenges, failures, and successes.
- Writing progress reports and delivering presentations to the relevant stakeholders.
- creates a technical vision to turn it into reality with the help of the team
- Carefully analyze the project and rectify the errors found in the process.
- Undergoing the process of analysis to fulfill the requirement of system-wide.
- Developing the detailed design structure after understanding the requirements and the design.
- Implementing the best practices standards of the project.
- To keep a check on the whole system, conduct the testing and integration testing for the entire system.
- Working on identifying the project risk and planning mitigation action with the PM at the project level.
- should be proactive while reacting to the surprises and should have written an explanation for the same.
- has to assist and guide the Project Lead/PM/BA in project coordination.
- ensure that the Team is working as per the listed procedures
- should also work on constantly increasing the productivity of the team and reducing the waste on the other end.
- inspire all the other team members
- Providing a plan to carry out major migrations and upgrades.
- Strong ability to develop solutions based upon discovery and needs.
- Work with internal personnel (PMs, SDMs & CSMs) on projects involving multiple disciplines.
- Ability to troubleshoot issues. Understand highly technical problems and be able to suggest solutions.
- Work closely with Insight teammates to ensure timely delivery of the product.
- Attend customer meetings and deliver qualified information to the customer about the environment.
- .
- Maintain a knowledge set of new technologies.
- Proactively remediate problems and suggest corrective action plans when needed to solve complex problems.
- Manage performance and availability across the enterprise.
- Ensure a positive customer experience.
- Work on value-adding activities such Knowledge base update & management, training newcomers, coaching & conducting interviews/participation in hiring drives.
- Key Member/Owner for the Incident, change crisis, problem & release management chains.

**About you**:

- Expertise and/or certification in server operating systems (Windows Server 2008R2, Windows server 2012, windows server 2016, and windows server 2019)
- Expertise and/or certification in Linux systems (SUSE Linux, redhat, HPUX, centos)
- Experience with SUSE manager
- Experience in middleware (Tomcat, Apache, IIS, Jboss, Wildfly)
- Hands-on Experience in the knowledge of desktop operating systems (Windows XP, Windows 7, Windows 8, Windows 10)
- Expertise of Schedulers (Control-M)
- Expertise of citrix
- Working knowledge of network topologies and implementations (TCP/IP, DNS, DHCP)
- Working knowledge of Windows-based print queues, file shares, and user/group (Active Directory) administration/troubleshooting.
- Design and managing Active directory (GPO, trusts, replication, authentication, LDAP, Kerberos, sites)
- Strong background in scripting languages (Linux bash, Java, Visual Basic & PowerShell)
- Working knowledge of back-end infrastructure technologies and principles (virtual infrastructure, storage, disaster recovery, and security)
- General knowledge of security devices (firewalls, load balancers, VPNs, firewall rules, boundaries).
- Ability to assess, evaluate the functionality of systems & provide recommendations based on the output of the technical assessment.
- Must display high-level troubleshooting competencies. A proven track record of managing a successful business is a plus.
- Must have exceptional communication skills including written, oral, and presentation.
- Customer service or support background is mandatory.
- Strong analytical skills are a Must.
- Exceptional interpersonal skills to work with the client are a must.
- must keep abreast of the software solutions offered by manufacturers and their direct competitors.
- provide support for on-call escalations and doing incident & problem management.
- Fluent in English, French is recommended but a plus.
- Minimum of 5 years of experience.

**Additional informa



  • Cairo, Egypt AXA Egypt Full time

    Understanding the business requirements, processes and needs. - Gather requirements with project owners and stakeholders. - Perform requirements analysis. - Document requirements through BRDs and SRSs technical documents for new systems / changes. - Manage frequent scrum meetings for technical teams. - Manage products backlog of user stories and the...


  • Cairo, Egypt Si-Ware Systems Full time

    We are currently looking for a Junior Product Owner to join our team, and help us develop our Saas platform products In this role, you will be working closely with the products manager, and our development team. Your main responsibility will be to be a kind of bridge between the world of business and the world of development, collecting stakeholders’...


  • Cairo, Egypt Webhelp Full time

    **Information Technology** **Location** - Cairo, Egypt*** Job Title: Technical I, IT Operations (TCF) **Job Description**: We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted...


  • Cairo, Egypt elmenus Full time

    elmenus is a venture-backed food discovery platform with a total of $20M+ in funding based in Egypt. We are building a platform that combines a social, visual and personalized experience to help millions of people discover and order the food they will love. We are looking for the smartest, most impactful and passionate people to join our food loving...


  • Cairo, Egypt Bupa Global Full time

    Job Introduction A highly technical analytics role, responsible for providing extensive operational insight from the Bupa Global core customer service and operational systems and transforming it into actionable information. The wider Operations Insight team use the data to gain meaningful operational, performance and customer insights and to identify...


  • Cairo, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • Cairo, Egypt Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: The Regional Learning Operations Manager has overall responsibility to define and implement the Regional Learning and Development strategy and related plan within the framework of the OBS Learning Journey strategy. The role contributes to business by driving people development solutions coherent with Global Corporate and Local Regional...


  • Cairo, Egypt unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Engineering principle**: We ship robust, high-quality code, written for...


  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Professional experience in SQL & RDBM to extract and aggregate data into meaningful artifacts to support decision making processes and support early identification of risks. - Experience with spreadsheet modeling and database development - Knowledge of MicroStrategy or other BI tools - Experience in BI development and analytics - Experience building and...


  • Cairo, Egypt GroupM Full time

    **GroupM, Mediacom, Mindshare & Wavemaker Cairo are looking for Senior Performance Executives to join their team.** You will be responsible for supporting with Social and Paid Search campaign management**. **You will be participating in the strategy, planning, implementation, and reporting of across the agency’s accounts. You will provide support to the...


  • Cairo, Egypt Orange Business Services Full time

    **Job Purpose**: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: **Job Purpose**: Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard...


  • Cairo, Egypt DiDi Global Full time

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Front-end Developer

    1 week ago


    Cairo, Egypt SSC Egypt Full time

    **As a Front-end Developer, your main tasks will be to**: - Design high-quality solutions to identify cyber threats and address them, emphasizing code quality (unit tests, integration tests, and functional tests). - Develop and maintain a consistent design system. - Contribute to the continuous improvement of code, architecture, and code sharing. - Actively...


  • Cairo, Egypt FlairsTech Full time

    Details Required Experience 3 to 5 Years Department Customer Operations Career LevelSenior Position Location Cairo **Skills**: CSS HTML XML Requirements and responsibilities **Technical Writer**:** Responsibilities: - ** - Developing an Online Help for different products using MadCap Flare (Flairstech provides training on using the...

  • Technical Lead .NET

    4 weeks ago


    Cairo, Egypt ArabDT Full time

    **Technical Lead JD** We are searching for an innovative technical lead to Join our company. As the Technical Lead, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: You will be joining a Digital Architecture team responsible for owning and shaping customer journey oriented full stack Digital solutions for various business demands using modern software architecture patterns. You will also support Technical Architects & engineering teams with incrementally evolving our stack to continuously improve the...

  • SAP Technical Support

    4 weeks ago


    Cairo, Egypt FlairsTech Full time

    Details Required Experience 4+ Department Customer Operations Career LevelMid-Level Position Location Cairo **Skills**: Sql server Communication Technical Support Excellent English SAP SAP Business One HANA Requirements and responsibilities **SAP Technical Support**: Job description: - Managing ticket workload across a number of customers,...

  • Operations Manager

    3 weeks ago


    Cairo, Egypt Orange Business Services Full time

    1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most appropriate ‘next step’...