Ipt Change Implementation Owner

7 days ago


Cairo, Egypt Orange Business Services Full time

**Job Purpose**:
Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.
**Key Tasks and Responsibilities**:
Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.

Ø validate and classify the change request according to its complexity defined in the Change catalogue

Ø Register changes as needed to handle requests for change or receives change requests from other change initiators

Ø Determine the risk and impact for requested changes

Ø prepare implementation plans by creating tasks

Ø Implement simple and standard change requests for IPVPN & Enterprise Telephony

Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

Ø Monitor the progress of changes.

Ø Monitor and report quality of first time right, on-time change implementation

Ø Ensure and monitor delivery of change implementation within agreed lead times

Ø Perform the pre-checks before the change window time

Ø Guide the field Engineer for all scheduled change activities

Ø Perform the post-implementation review

Ø Send success report to all involved entities after the completing the change

Ø Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access

Ø Manage Project and bulk change requests using standard process and procedures

Ø Assess, prioritize, respond and report on time for expedite requests

**about you**:
**Skills / Qualifications**:
Ø Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model

Ø Understanding of networking technology LAN, WAN, UCC

Ø Cisco Call Manager Experience

Ø Understanding of VOIP and IPT technology

Ø Willing to work in 24x7 environment

Ø Good interpersonal, communication skills

Ø Good time management, and organizational skills

Ø Ability to work under pressure to deal with multiple tasks

Ø Customer Oriented Attitude

Ø Ability to work under pressure and multitasking

Ø Proactive and self-motivated

Ø Good analytical and problem solving skills

Ø Team Spirit

Ø Fluent in both spoken and written English
**Educational background**:
Ø Degree in telecommunication and/or computer sciences engineering field

Ø CCNA is a must

Ø CCNA Voice or CIPT certified person is preferable

Ø ITIL Foundation Knowledge

Ø ITIL Foundation Certified is preferred
**Professional Experience**:
Ø 1-3 years’ experience in telecommunications field

Ø 1-2 year of - Experience in networking operational environment (IPT/VOIP/IP)

Ø 1-3 years’ experience in a customer oriented position

**additional information**:
**department**:Customer Services & Operations

**contract**:Regular


  • Cmd Specialist

    1 week ago


    Cairo, Egypt Orange Business Services Full time

    **About the role**: - Managing and scheduling customer changes worldwide. - To classify the change request according to its complexity defined in the Change catalogue - Validate data for each change request for different services such as Network, Security & Voice services. - Liaises with different entities to get the change activated in agreed time as per...

  • Sita Incident

    6 days ago


    Cairo, Egypt Orange Business Services Full time

    **About the role**: **Job description** - implement all simple and standard changes requested by the customer with full end-to-end responsibility - Support the delivery teams on simple change requests - Validate entry data for each change request. - Coordinates between different teams involved in the change implementation - Monitor and report quality of...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: The Technical Lead is a key role: - Identify requirements, procedures, and problems to determine the need for further automation or improve the existing Environment. - Determining project requirements and developing work schedules for the team. - Delegating tasks and achieving daily, weekly, and monthly goals. - Liaising with team...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: - maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. - provide level 3 Incident Management support. - optimize cost-effectiveness of service...

  • Project Manager

    23 hours ago


    Cairo, Egypt Career choice Consultancy Full time

    Project Manager Job Duties: - Manage the delivery of company projects and changes. This should cover issues and risk management to ensure that the agreed plan is fulfilled - Monitor the implementation of the project at all stages and ensure meeting project objectives - Coordinate internal resources and third parties/vendors for the flawless execution of...

  • Project Coordinator

    7 months ago


    Cairo, Egypt MigrationIT Full time

    **Job Information**: Industry - BankingField - Strategy, Planning & PMField / Area - Project ManagementJob Category - Project CoordinatorWork Experience - 1-3 yearsCity - New CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Facilitate communication as appropriate to all involved and maintain contact with owner's stakeholders to...


  • Cairo, Egypt Siemens Industrial LLC Full time

    Resident Project Manager Role: - Lead and Connect subcontractors and Vendors to assist them in working to the Project Schedule as it pertains. - Represent Siemens with Owner, Engineer, Consultant, Government Authorities, Vendors and Subcontractors. - Coordinate financial aspects of the Owner’s contract, subcontracts, and purchase orders. - Build effective...


  • Cairo, Egypt Jumia Group Full time

    Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay is a payment platform that allows African customers to...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: The Strategic Partnership Senior lead role is to grow VBU solutions business through expanding footprint with partners in line with VBU strategy. Strategic partners role requires solutions business and technical expertise, where you are responsible for assessing different technical solutions that would meet Vodafone Solutions criteria...


  • Cairo, Egypt Mercedes-Benz Egypt S.A.E. Full time

    Aufgaben The Corporate Project Administrator& BD Senior Specialist has various responsibilities, which includes - Project Management: Project Administrator oversee and perform administrative functions concerned with a group of projects. Assist with project management duties which may include, planning and defining scope, resource planning, developing...

  • Business Analyst

    7 months ago


    Cairo, Egypt Arrow Electronics, Inc. Full time

    **Position**: Business Analyst Understanding the big picture surrounding the solution to be developed, act as a point of contact for any clarifications regarding the project's deliverables. You will be responsible for collecting, documenting, analyzing, verifying, and communicating requirements for approved Agile software development team projects to the...


  • Cairo, Egypt Vodafone Full time

    **Description**: Identify and launch new features to improve the E-shop in terms of new features, UI UX design, content, flows and customer experience. **Job Responsibility**: **Key accountabilities and decision ownership**: - Own and drive the Roadmap definition creating customer centric user stories and adding them to the team backlog - Work closely with...


  • Cairo, Egypt Orange Business Services Full time

    **Key Tasks and Responsibilities**: - Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams. - Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level - Responsible for fault isolation and providing...

  • Sales Excellence

    7 days ago


    Cairo, Egypt Viatris Full time

    3803 Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: - Act as architecture and design authority across IT organization. - Impact assessment of requirements arising from the Business and Product Owners to define solutions that align with our architecture strategy and achieve the optimum balance between compliance to requirements and delivery time/costs. - Contributing to the technical...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: You will be joining a Digital Architecture team responsible for owning and shaping customer journey oriented full stack Digital solutions for various business demands using modern software architecture patterns. You will also support Technical Architects & engineering teams with incrementally evolving our stack to continuously improve the...


  • Cairo, Egypt Orange Business Full time

    **About the role**: **Main Mission** Part of the GDO (Global delivery and Operations) Digital services integration team, the Digital Services Integration Manager is responsible to transfer customers’ requirements into solutions based on Orange or third party products and services. He/she is also acting as the business analyst translating business...


  • Cairo, Egypt GroupM Full time

    **GroupM, Mediacom, Mindshare & Wavemaker Cairo are looking for Senior Performance Executives to join their team.** You will be responsible for supporting with Social and Paid Search campaign management**. **You will be participating in the strategy, planning, implementation, and reporting of across the agency’s accounts. You will provide support to the...

  • Sales Executive

    23 hours ago


    Cairo, Egypt Infomed Services Full time

    Sales outdoor Selling our medical services products, and hunt new opportunities with individuals and corporates. - Identifying & establishing new business opportunities & maintaining long term relations with clients. - Search for new clients to sell our offered medical services. - Planning presentation appointments with prospective clients. - Conduct quality...


  • Cairo, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...