Solution Expert

3 weeks ago

Cairo, Egypt Envision Employment Solutions Full time

**Ready and hungry for a new adventure? You are definitely in the right place
We at
**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.

**Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job**:

- ____________________________________________________

**Envision Employment Solutions** is currently looking for a Solution Expert for one of our partners, a very well-known company.

**Job Summary**:
The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including malfunctioning of systems. The Solution Expert tests, oversees, and maintains solutions, which also includes the coordination of installing and updating. As an integrative member of the team, s/he is actively contributing to the creation of a safe, collaborative, growth-focused, purposeful, values
- driven, and diverse company culture across all organizational levels.

**Responsibilities**:

- Manages and maintains owned systems like dynamic 365, IBM, sterling, SAP, etc.
- Communicates with vendors for customization requests, periodic updates, and support requests.
- Understands business requirements and accordingly develop configuration specifications.
- Recommends system enhancements and upgrades for performance efficiency.
- Optimizes configuration processes.
- Analyzes and resolves system defects and problems.
- Reviews and recommends changes to configuration management processes.
- Reviews engineering and software documents; compares details to hardware or software segments or the breakdown structures of project work.
- Collaborates with other senior-level staff to prepare engineering customization proposals.

**Requirements**:

- 5 years of hands-on working experience of customization management within systems engineering.
- The ability to clarify needs and priorities of users and translate to potential technology driven solutions.
- The ability to translate abstract concepts into defined objectives, business requirements, business processes and functional specifications and an actionable product roadmap.
- Experience of agile ways of working across an interdisciplinary team.
- Understands relationship with Product Manager, Scrum Master, Design Lead and rest of technical team.
- Strong verbal and written communication skills with ability to deliver complex messages, explain trade-offs, and tell a compelling story - also for corporate stakeholders.
- Experience of operating in diverse and international settings and strong network within the **Egyptian tech ecosystem** preferrable.
- The ability to communicate and report to leadership in a goal-oriented manner.
- Acutely aware of, curious about, & able to leverage the benefits & potential of teams' cultural differences & diverse backgrounds.
- Fosters a sense of belonging and trust-based relationship with the team.
- Inspires and encourages teams and individuals to expand and realize their potential.
- Challenges the status quo with genuine curiosity.
- Characterized by entrepreneurial mindset and self-started nature.

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us

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