Professional - Sr. Prof-technical Training

3 days ago


Cairo, Egypt Sutherland Full time

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Training Expert who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Training Expert looking for a global career, do not miss this opportunity

As a Training Expert, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
**Key Responsibilities**- Responsible for the delivery and evaluation of soft & technical skills training-
- Utilize appropriate delivery techniques in a blended/scenario/transmission/self-based learning environment-
- Engage audience participation through active learning techniques-
- Provide Coaching & Feedback and supervision-
- Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners as needed-
- Identify learner gaps and address with appropriate training solutions-
- Develop non-classroom communication and training materials-
- Assess participant and class performance in FT/CST & Nesting-
- Participate in minor client interaction (include effective curriculum feedback and client visits)-
- Perform other related duties and assignments as required and as assigned by supervisor or manage**Qualifications**:

- College graduate of any discipline or equivalent tenure experience in relevant field
- Knowledge / understanding of Customer Relationship Management
- At least 4 years experience in the same capacity
- Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.)
- Flexible when it comes to schedule
- Excellent facilitation and process transformation services knowledge
- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner
- Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player
- Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.)
- Strong analytical skills


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