Principal Engineer, Technical Support

2 days ago

Cairo, Egypt Dell Technologies - RSA Full time

**Principal Engineer, Technical Support - SecurID**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team

Technical support representative is required to be knowledgeable of the relevant RSA product and help the customer to reach a satisfying solution to his issue. Technical support staff resolve clients or customers' technical

**Principal Responsibilities**:

- Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.
- Has a Key role in preparing the training plans for the local and global teams
- Has a key role in leading the global technical sessions and huddles for the global teams
- Contributes in the technical gap analysis for the global teams
- Able to handle highly escalated cases with a great sense of professionalism
- Reviews technical solution articles for accuracy and completeness and give feedback to the authors
- Mentors and/or coaches less experienced team members
- Helps develop and participate in presentations and informal training for the global team
- Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.
- Responsible to validate new product patches and features by testing in lab environment
- Cascading knowledge to the local team including new releases and patches or known bugs
- Supervises the On-Boarding plan for the new hires

**Skills**:

- Excellent customer communication and handling skills
- Excellent interpersonal skills
- Excellent problem solving & logical thinking
- Ability to work under high pressure
- Ability to work within a Team.
- Mastering Network and Information Security including hands-on
experience, troubleshooting and administration.
- Mastering Linux based servers, network protocols and web-based
administration
- Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration
- Familiar with the ethical hacking principals
- API/SDK knowledge is a must
- One or more of the following certificates is a huge plus: RHCE, CISSP, CEH, OSCP, Security+, ITIL
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. _

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