Technical Support Engineer

1 day ago


Cairo, Egypt Orange Full time

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular



  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...


  • Cairo, Egypt VMware Full time

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt Orange Business Services Full time

    **Responsibilities**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Cairo, Egypt RSA Full time

    **Technical Support Engineer 2 - Archer** The Sales Environments Operations Team is responsible for ensuring that the Archer demonstration environments and tools used by the global PreSales team are maintained and available, enabling the Sales Engineers to competitively position Archer to prospective buyers. This involves keeping systems updated, installing...


  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (E2E Connectivity) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on...


  • Cairo, Egypt Orange Business Services Full time

    **About the role**: 1. To provide a professional first technical point of contact for the customer. 2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3. Provide updates as needed to the customer in order to meet performance objectives. 4. To ensure cases are allocated to the most...


  • Cairo, Egypt NOK Human Capital Full time

    #NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi. Job description: - Assist external users of the client's technical products or services. - Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other...


  • Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes,...


  • Cairo, Egypt Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Cairo, Egypt Egybell Full time

    **Responsibilities**: - Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company. - Developing customer-facing documentation for our website on an as-needed basis - Conducting root cause analysis that will lead to effective problem solving - Work closely with other groups including R&D...


  • Cairo, Egypt Siemens Full time

    **Siemens Digital Industries Software - Where today meets tomorrow.** Let's make the difference together! **Meet the team - **Video** Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for...


  • Cairo, Egypt Orange Business Services Full time

    To provide a professional first point of contact for the Customer - To accurately log all incidents/inquiries in a timely and effective manner - Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible - Provide continual updates to the Customer and use...


  • Cairo, Egypt Oracle Full time

    Principal Systems Support Engineer - ACS-220001J8 **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...

  • SAP Technical Support

    2 weeks ago


    Cairo, Egypt FlairsTech Full time

    Details Required Experience 4+ Department Customer Operations Career LevelMid-Level Position Location Cairo **Skills**: Sql server Communication Technical Support Excellent English SAP SAP Business One HANA Requirements and responsibilities **SAP Technical Support**: Job description: - Managing ticket workload across a number of customers,...


  • Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • IT Support Lead

    1 day ago


    Cairo, Egypt Klivvr Full time

    We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...


  • Cairo, Egypt guide academy Full time

    SUTHERLAND is now hiring TECHNICAL SUPPORT agents for a big offshore account *FLUENT ENG Speakers* *Salary 8500 Net Salary ( KPIS Granted fir 3 months) *Location 5Th settlement Transportation provided (Back Trip only) *Social and Medical insurance *Quarter Profit share Up to 5K Requirements: *B2 English Speaker *Technical Background is a MUST *Grad, Gap...


  • Cairo, Egypt unifonic Full time

    Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Engineering principle**: We ship robust, high-quality code, written for...