Sr Analyst Tech Services

2 weeks ago


Cairo, Cairo, Egypt Dell Technologies Egypt Full time
Responsibilities:
  • Responding to technical support tickets.
  • Talking directly to the customer to determine the nature of the technical issue.
  • Connecting to the customer's computer system via remote access.
  • Traveling to the customer's office or server location for hardware and network malfunctions.
  • Identifying the nature of the hardware, software, or networking issue.
  • Providing the customer with resolution choices.
  • Installing new hardware systems, software upgrades, or networking cables.
  • Fixing any software or hardware issues.
  • Providing minor technical or operational training.
  • Completing IT support logs.

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