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L2 Shared Cloud Operation Team Lead
2 weeks ago
About the role:
L2 OPS First technical point of contact for domain
24/7 availability for On call and Non Business hours planned activities
Managing the day-to-day activities of the team (Incident, Change, vulnerability, patch Audits)
Motivating the team to achieve organizational goals.
Resources allocation and assignment of L2 expert per techno according to priority
Provide activity KPI per technical domain
Leading the skill management of the team
Ensuring SR review with L3, L2 offer referent + supplier
Ensuring delivery of RCA to service owner
Contributes and ensures the contribution of the team to all improvement plan
Initiates and leads opportunities of continuous improvements
About you:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...).
Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization, storage, and backup).
Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions.
Excellent communication, facilitation and customer facing skills.
Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto).
Very good technical reporting skills.
Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.
Fluent English speaking.
Fluent French speaking is a very good plus.
Additional information:
Minimum 7 years of overall professional experience.
2-3 Years of experience leading teams of engineers and IT specialists
Department:
Global Delivery & Operations
Contract:
Regular
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