L2 EUC Engineer

2 weeks ago


Cairo, Cairo, Egypt WebBeds Full time

Who is WebBeds

WebBeds is a major player in the accommodation sector for the travel industry with a global reach, providing a variety of services to travel professionals. Our cutting-edge products aim to enhance travel experiences for our partners and customers.

Central to our offerings are a Retail Online platform, Integration Connectivity hub, and distribution APIs, all hosted in the cloud and handling billions of search requests daily. We are committed to delivering exceptional results by leveraging advanced technology and fostering innovative thinking.

WebBeds operates as a subsidiary of Webjet Limited (ASX: WEB), a prominent player in the digital travel business listed on the ASX 200.

What sets us apart

  • We are a leading global wholesale travel organization
  • Our diverse team of 1500 individuals speaks 50 languages across 120 cities in 50 countries
  • We collaborate with over properties in 15000 destinations
  • We partner with more than 44000 travel companies across 139 markets
  • Our Technology team is dedicated to delivering valuable outcomes through innovative technology and creative problem-solving

What will you accomplish with WebBeds

WebBeds is a top provider of accommodation distribution services to the travel industry, offering a range of products such as distribution APIs, payment integrations, ERP integration, Data Lakes, and User Interfaces. Our search API handles high volumes of requests per second, each involving numerous hotels, with continual growth anticipated

As part of the IT organization, we focus on designing, delivering, and supporting innovative solutions by fostering engagement, collaboration, and a strong commitment to creating customer value.

In this role, you will be an EUC Computing Engineer (L2) supporting the business in achieving strategic objectives. Your responsibilities will include identifying, investigating, and resolving technical incidents and problems, ensuring service is restored promptly and adherence to service level agreements.

Key responsibilities include:

  • Responding to user requests, troubleshooting incidents, and making necessary repairs
  • Handling hardware/software issues with laptops and tablets
  • Providing basic PC network and mobility troubleshooting support
  • Installing and supporting Microsoft Office applications, Office 365, and other required software
  • Managing incidents and service requests using ITSM tools
  • Collaborating with Service Delivery and L3 Senior Engineers on complex solutions
  • Contributing to Knowledge Base content and creating User Guides
  • Managing inventory, deskside support, and white glove support
  • Experience with AD, AAD, Windows, and ideally Intune

Skills we are looking for:

  • Degree in engineering, computer science, or related field; MCSE/CCNA certifications
  • ITIL Foundation certification
  • Proficiency in Microsoft modern workplace, O365, Azure AD, and network concepts
  • 1-3 years of technical support experience in PC and Mac environments
  • Strong analytical, organizational, and communication skills
  • Ability to work independently or in a team environment
  • Strong problem-solving skills and ability to prioritize tasks effectively

Why join us

At WebBeds, we take pride in our team of dedicated professionals who are energetic, friendly, and passionate about what they do. Each individual contributes uniquely to our success as we drive the company forward.

With employees speaking over 50 languages and working across different global locations, we are united in our goal to provide outstanding service and support to our partners.

  • International team of experts
  • Opportunities for growth and impact
  • Leading player in the travel industry
  • Culture of collaboration and innovation


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