Sr IT Ops engineerVOIS

2 weeks ago

Cairo, Cairo, Egypt vodafone egypt Full time
Working in shift bases available 24/7 with on call rotation.

  • Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process)
  • Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer's incident.
  • Handling event management by keeping customers informed of all relevant service events.
  • Keep up to date with the new product versions and new releases to be able to support customers.
  • Insure to solve assigned Trouble Tickets (TTs) for the supported systems within SLA.
  • Responsible of transferring the knowledge to the first line of support & newcomers in the team.

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