Lost and Found Specialist Customer Experience Team

Content Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions to their problems. Content Management: Organize, categorize, and maintain the...

Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service...

Location: New Cairo/ Industrial zoneRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues...

Develop and implement a customer experience strategy in alignment with Trevi s goals and objectives.Oversee the entire customer journey identifying pain points and areas for continuous improvement.Collaborate with crossfunctional teams including Product Marketing Technology and Customer Support to ensure a consistent customer experience.Utilize Zendesk to...

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:As a Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied. HSE and data quality is always at the forefront of the...

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

• Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources.• Collaborate with warehouse and other intimate departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages,...

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping Attendant, you will support all Housekeeping and Laundry...

• Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions.• Work in conjunction with various departments and team members to facilitate the process.• Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the...

Yanabea for Training and Development Co. is seeking a motivated and ambitious Digital Marketing Specialist to join our dynamic team. As a Digital Marketing Specialist, you will play a pivotal role in executing and optimizing our digital marketing campaigns. This position involves overseeing all stages of campaign development, from ideation and planning to...

Job Description: As an Odoo implementer [customer support specialist], you will play a pivotal role in ensuring the success of our clients by providing exceptional support and troubleshooting services. Your primary responsibilities are as follows:Key Responsibilities: Identify issues reported by clients and recommend appropriate solutions or search for...

Managing and executing customer bookings against space and equipment availability.Managing and executing documentation process.Managing and executing invoicing and BL Delivery.Completing required periodical reports.Cooperating with Sales counterpart for maximum customer retention and satisfaction.Meeting designated customer SLAs.Proactively helping customers...

**Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

As a Business Transformation professional, you’ll provide clients with a strong analytical framework to design and activate their destination strategies, transform and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales, and experience functions, helping to...

Support agents in the day-to-day operations to secure complete orders and achieve team members’ operations targets.Improve customer experiences and customer satisfaction by assisting agents with all requires tools and skills for orders inquiries, transactions and complaints resolution efficiently and effectively. Conduct daily, weekly and monthly...

Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

**About the Role*** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...

Dealing with Customers face to face Experience in face to face customer service Founded in 1995 by a group of young entrepreneurs, JOBMASTER initially started as a pioneering recruitment firm serving the Egyptian market from entry to executive levels. Gaining rapid acclaim throughout the years, from our enhanced knowledge and accumulated practical experience...

Align with relevant cluster on the OKRs and the set target per clusterTrain cluster AMs on the new features and projectsProvide weekly hit list of top offending vendors in different KPIs to the cluster AMs and LeaderHave a daily standup meeting with each cluster to follow up on a branch-level performanceOwn the new regional projects that related to...

5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...