Manager - Business Design (Customer Experience) -..

4 weeks ago

Cairo, Egypt Talent Pal Full time

As a Business Transformation professional, you’ll provide clients with a strong analytical framework to design and activate their destination strategies, transform and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales, and experience functions, helping to ensure they interact effectively with their customer base.

Through our structured learning and development program, you’ll develop the skills, knowledge, and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

**The opportunity**

We are looking for Business Design Consultants **(Manager)** to join our leading Business Design Consulting team. Our consultants are leaders in, and passionate about helping our clients design and deliver new Experiences. They are smart, switched on and bring a strategic, creative, and analytical mindset. Above all they want to make a real difference to our client’s business and their customers.

Our Business Design Consultants lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presenting, and have experience in leading client workshops, design and co-creation sessions. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.

Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from strategy through to execution, with humans at centre, technology at speed and innovation at scale. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”.

**Your key responsibilities**
- Lead complex customer-led transformation programmes comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
- Ability to build a highly collaborative, high performing team environment
- Coach and mentor team members
- Ability to identify and address client needs, and lead client discussions and meetings and workshops
- Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
- Design experiences in Real Estate, Tourism and Hospitality industries, identify pain points, delights and transformative capabilities.
- Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods

**Skills and attributes for success**
- Strong analytical and problem-solving skills
- Strong drive to excel professionally, and to guide and motivate others
- Advanced written and verbal communication skills
- Dedicated, innovative, resourceful, analytical, and able to work under pressure
- Foster an efficient, innovative, and team-oriented work environment
- Demonstrate a strong customer-centric mindset, creative thinking and attention to detail

**To qualify for the role, you must have**
- A bachelor’s or master’s degree with 10+ years’ of working experience in a client facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer transformation programmes in the market.
- Experience in transforming commercial and customer-led functions i but not limited to Customer research and Insights.
- Human-centered Experience Design and Measurement
- Sales and Marketing
- Customer Service and Engagement
- Recognized digital platforms and enabling technologies i.e. CMS, CRM

**Ideally, you will also have**
- Destination management experience
- Knowledge in Agile methodologies
- Certification Customer Experience, Design Thinking, UI/UX

**What we look for**

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

**What working at EY offers**

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider

  • Manager - Business Design (Customer Experience) -

    2 weeks ago

    Cairo, Cairo, Egypt Talent Pal Full time

    As a Business Transformation professional, you'll provide clients with a strong analytical framework to design and activate their destination strategies, transform and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you'll work closely with our clients' marketing, sales, and experience functions, helping to ensure...

  • Mail Chat Agent

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job Requirements Customer service experience is preferred Grads. Males Work location :AbbasiaRotational shifts and 2 days off rotational. Maximum age 35English typing speed 35 Words per minute. Communication and handling skills.

  • Mail Chat Agent

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job DescriptionEmail & Chat" non voice account"Air linesCustomer service/ customer supportHandling customer inquiries via Email& chatJob RequirementsSpanish: B2 Communication & Handling skillsWriting skillsVery high typing speed

  • Banking Call Center

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job DescriptionEnglish Level : very Good up to excellentMALES OnlyGRADS OnlyMax. Age 28Cairo or Giza Residents is a MustWork Location (Maadi-Nasr City-5th Settlement )2 days off ( Rotational )Social & Medical InsuranceJob Requirements0-1 year of experience

  • Banking Call Center

    2 weeks ago

    Cairo, Cairo, Egypt RAYA Customer Experience Full time

    Job DescriptionEnglish Level : very Good up to excellentMALES OnlyGRADS OnlyMax. Age 28Cairo or Giza Residents is a MustWork Location (Maadi-Nasr City-5th Settlement )2 days off ( Rotational )Social & Medical InsuranceJob Requirements0-1 year of experience

  • Bank Accountant

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job DescriptionCentral bank of Egypt Call center agent - technical support Answer inquires and solve technical problemJob RequirementsGood in EnglishTechnical background9AM till 5pm shift Friday and Saturday off

  • Servicenow Business Analyst

    3 weeks ago

    Cairo, Egypt Orange Business Full time

    **About the role**: **Job purpose** The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains. In this context, the **ServiceNow development Cairo...

  • Customer Experience Service Management Manager

    4 weeks ago

    Cairo, Egypt al futtiam Full time

    Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy.Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insightsEnhancing the overall customer experience across all touchpointsCollaborating with cross-functional teams...

  • Showroom Manager

    2 weeks ago

    Cairo, Cairo, Egypt T&D Design Full time

    Showroom full responsibilities, i.e. opening and closing the showroom, supervising assistants and supporting staff, covering in the case of absence, ability to be onsite in the event of an emergency. Receive clients walking in Showroom and present products either displayed or from catalogs.Acquire and maintain sufficient product knowledge and strive to...

  • Interior Designer

    2 weeks ago

    Cairo, Cairo, Egypt Al-Tarras Design House Full time

    ResponsibilitiesUndertake design project from concept to completionDefine project requirements and schedule during the "brief"Interpret and translate customer needs into rough plansSet costs and project fees according to budgetResearch and decide on materials and products sourcingProduce "sample" and "mood products"Supervise work progressWork closely with...

  • Interior Designer

    4 weeks ago

    Cairo, Egypt Al-Tarras Design House Full time

    ResponsibilitiesUndertake design project from concept to completionDefine project requirements and schedule during the “brief”Interpret and translate customer needs into rough plansSet costs and project fees according to budgetResearch and decide on materials and products sourcingProduce “sample” and “mood...

  • Customer Experience Executive

    2 weeks ago

    Cairo, Cairo, Egypt Transmar egypt Full time

    Managing and executing customer bookings against space and equipment availability.Managing and executing documentation process.Managing and executing invoicing and BL Delivery.Completing required periodical reports.Cooperating with Sales counterpart for maximum customer retention and satisfaction.Meeting designated customer SLAs.Proactively helping customers...

  • Customer Experience Executive

    3 months ago

    Cairo, Egypt Transmar egypt Full time

    Managing and executing customer bookings against space and equipment availability.Managing and executing documentation process.Managing and executing invoicing and BL Delivery.Completing required periodical reports.Cooperating with Sales counterpart for maximum customer retention and satisfaction.Meeting designated customer SLAs.Proactively helping customers...

  • Senior UX Designer

    2 months ago

    Cairo, Egypt IBM WTC Egypt Full time

    User research: Ability to conduct various types of user research, such as interviews, surveys, and usability testing to understand user needs, behaviors, and preferences.Design thinking: Ability to approach design problems creatively and systematically, using design thinking methods to generate innovative solutions.Information architecture: Ability to...

  • Content Manager

    4 weeks ago

    Cairo, Egypt Tamara Full time

    Content Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions to their problems. Content Management: Organize, categorize, and maintain the...

  • Design Manager

    2 months ago

    Cairo, Egypt Top Business Cairo, Egypt Full time

    We are looking for a talented direct response copywriter to join the ranks of a fast-growing marketing company. The copywriter will be in charge of creating results-driven online and direct mail marketing campaigns across various industries. You will be responsible for creating both print and web copy including long copy sales letters, email campaigns,...

  • Customer Experience Specialist

    2 weeks ago

    Cairo, Cairo, Egypt Abgad Full time

    Our Customer Experience team inAbgad are one of our frontliners As part of the team youll be our customers problem solver after becoming their friend. By building rapport understanding their concerns working closely with internal teams to get their issues resolved youll convert passive customers into clients and angry customers into friends and advocates of...

  • Customer Experience Specialist

    4 weeks ago

    Cairo, Egypt Abgad Full time

    Our Customer Experience team inAbgad are one of our frontliners! As part of the team youll be our customers problem solver after becoming their friend. By building rapport understanding their concerns working closely with internal teams to get their issues resolved youll convert passive customers into clients and angry customers into friends and advocates of...

  • Guest Experience Manager

    2 weeks ago

    Cairo, Cairo, Egypt JLL Full time

    JLL supports the Whole You, personally and professionally.Job Title: Guest Experience ManagerThe role of Guest Experience Manager is to ensure the highest level of service is delivered to both visitors and colleagues in the Egypt Head Office.They will consistently deliver service excellence, managing the Guest Services team to provide a seamless visitor...

  • User Experience Designer

    2 months ago

    Cairo, Egypt CryptoNewsZ Full time

    User Experience DesignerBachelor’s degree in UX/UI Design, Human-Computer Interaction, or a related field.Proven experience as a UX Designer & Researcher, with a strong portfolio showcasing user-centered design solutions.Proficiency in design and prototyping tools such as Sketch, Figma, or Adobe XD.Strong understanding of usability principles,...