Customer Tech Support Expert

IT Support Specialist Egypt, Cairo Permanent Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...

**About the role**: - Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly - Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives - Provide timely and professional technical support...

Teleperformance is hiring fluent English speakers for a customer service vacancy, hurry up and apply. **Job Summary**: A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are...

Validate the detailed technical design of complex VPN Implementations. - Accountable for the right-on-time and right-first-time error-free for basic & full configuration for new implementations for MPLS & SD-WAN connections. - Perform provisioning & meshing function for new implementations. - Perform router configuration, activation and acceptance testing...

**What you’ll do**: **Role purpose**: to work on big data engineering pipelines, E2E solutions development, and system upgrades **Key accountabilities and decision ownership**: - Technical lead to the production services and providing the best customer experience in accordance with VF-EG strategy & following VF Group guidelines - Analyze performance...

#NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi. Job description: - Assist external users of the client's technical products or services. - Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other...

Principal Systems Support Engineer - ACS-220001J8 **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...

Principal Systems Support Engineer - ACS-220001JB **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...

Principal Systems Support Engineer - ACS-220001JA **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** **ACS is looking for Systems Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux. The engineer will join the EMEA...

**What you’ll do**: - Provide strong support in the Datacom/CPN area at all technical levels of operation. - Ensure proper and timely handling of individual/global complaints related to Datacom area. - With responsibility of Initiating actions to improve the quality, availability and measurement of the area, Ensure highest network quality, availability...

**Basic Qualifications**: - Fluency (spoken, reading and written proficiency) in English and Arabic - A minimum of six months of experience in Customer Service - Experience in communicating technical concepts to a non-technical audience - Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced...

To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of quality services to...

Avelabs is seeking a Functional Safety Software Expert to join our team. As a Functional Safety Software Expert, you will play a critical role in supporting the safety and reliability of automotive software systems for the top OEMs and Tier 1 suppliers. **Job description** - Collaborate with cross-functional teams to define and implement functional safety...

**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market. **What we are...

Update the clients data base on regular basis and reporting the updates to the sales operations department - Handle customer complaints and different requests in a timely and professional manner. - Prearrange customer visits and units handing over. - Bachelor Degree. - 2-5 years of experience in customer service. - Excellent communication skills in both...

We’re looking for detail-oriented and thoughtful people in **Egypt** to join our team. You’ll be tasked with answering customer questions through phone calls or video calls in _**English and Spanish**_ and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a...

**About the role**: The main responsibilities of the team you will join is to: - Provide the highest level technical support on all backbone networks and platforms. - Ensure 24x7 technical support for networks and infrastructures within the perimeter of the department. - Improve and maintaine the quality of service of networks, systems and services. -...

**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...

**About this opportunity** We are looking urgently for a RAN Design & Optimization Expert role in Egypt. Within the Solution Area Network Design & Optimization Software R&D (SA NDO SW R&D), we offer the opportunity to collaborate with highly qualified team all around the world and enable success stories for our customers. You will be working with...