Customer Service Team Lead

Responsibilities:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Customer Service Team ManagerBasic Qualifications 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.Demonstrated ability to build, develop and handle a group of peopleAbility to support Business and provide solutions to customer pain pointsAbility to handle complex and ambiguous scenariosAbility...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings, share performance feedback, provide coaching...

57 years of overall experience and 34 years of supervisory exposure in managing a team size of 2530 associates. Demonstrated ability to build develop and handle a group of people Ability to support Business and provide solutions to customer pain points Ability to handle complex and ambiguous scenarios Ability to organize prioritize and schedule work...

NOK Human Capital is hiring Call Center Team Lead (English Speaker) for IntouchCX a global BPO leader in customer support industry.About The Job Were looking for a Call Center Team Lead (English Speaker) to provide frontline direction to our Customer Service Representatives (CSRs) ensuring quality service is provided with every customer interaction. This...

Team Leadership: Lead and manage a team of account managers, setting performance goals, providing guidance, and fostering a positive work environment.Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for their localization needs.Project Management: Coordinate and oversee the execution of...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Monitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesLead a Team of Rider Coordinators and/or Rider CaptainsManage rider roster with proper allocation of shifts/breaks/off-days etcSupervises rider onboarding and training schedule with Rider Trainer and Rider SupervisorInventory management and usage compliance of...

Lead, motivate, and manage a team of telesales representatives to achieve sales goals and targetsDevelop and implement telesales strategies and initiatives to drive sales growth and increase market penetrationEstablish and maintain sales targets, KPIs, and metrics to track performance and identify areas for improvementConduct regular sales meetings, training...

Experience managing teams - Experience with planning, performance metrics, and process improvement At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in...

Extensive professional experience (5-7 Yrs), in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting - Bachelor’s Degree in Economics, Management, Data science, Engineering or related degree required - Demonstrated Analytical ability throughout the professional experience - Arabic and English...

Janssen NEMA is recruiting for a Customer Experience Lead for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are...

Stay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.- Market for Anasia shop through upselling during calls.- Monitor and moderate client interactions on...

Open Position: Senior Manager, Branch Operation (F&B Industry) A reputable F&B outlet (non halal) is hiring for Senior Manager, Branch Operation to join the team located in Selangor. Key responsibilities include:To be responsible for the entire operations of the F&B outlet.Providing leadership and control in the outlet, ensuring all customers receive good...

Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service...

Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...

Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.