Contact Center Team Lead
3 weeks ago
- Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.
- Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.
- Conduct regular team meetings to communicate updates, share performance feedback, and provide coaching and training as needed.
- Act as a point of escalation for complex customer inquiries or issues, demonstrating effective problem-solving skills and ensuring resolutions are achieved in a timely manner.
- Collaborate with other departments within the company to streamline processes and improve overall customer experience.
- Assist in the recruitment, onboarding, and training of new team members.
- Foster a positive and inclusive team culture, encouraging continuous learning and development.
Qualifications:
- Proven experience in a leadership or supervisory role within a high-volume contact center environment, preferably in the airline industry.
- Strong understanding of airline operations, policies, and procedures.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours in a 24-hour operation, including evenings, weekends, and holidays.
- Proficiency in customer relationship management (CRM) software and contact center technology.
- Demonstrated problem-solving and decision-making abilities.
- Ability to remain calm and composed in high-pressure situations.
- GDS skilled
- Airline Campaigns
- Travel Industry
- Geographical knowledge of travel sites and Airport sites
-
Call Center
4 days ago
Cairo, Egypt Raya Contact Center Full timeHandling clients over the phone Graduates, both genders flexible with rotation shifts for males Military status exempted is a must. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
-
Call Center Agent
4 days ago
Cairo, Egypt Raya Contact Center Full timeWalk-in Interviews for offshore call center in technical & telecommunication fields from 16-1-2017 to 19-1-2017 in Maadi Site, If you meet the below qualifications visit us in Raya Contact Center new building inside the technology village in Ma’adi (24 Ahmed Kamel of Ella silky street - New Maadi) - from 10:00 AM to 4:00PM. Raya Contact Center -The leading...
-
Pharmaceutical Call Center Agents
4 days ago
Cairo, Egypt Raya Contact Center Full timeHandling labs' customers over the phone Providing test results for the customer. Providing test conditions and other inquiries. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
-
Call Center Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeAll English LevelsGrads & UndergradsMaximum Age 40 Maximum shift for Females 10 PMMilitary Status ( Males )Both Genders can apply Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
-
Cairo, Egypt Raya Contact Center Full timeAble to work on rotational sifts (24/7) for males and till 10:00 PM for females - Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region....
-
Call Center Agent خدمة عملاء بالعربي
4 days ago
Cairo, Egypt Raya Contact Center Full timeCall Center Agent خدمة عملاء بالعربي - Good & Very good English - Fresh graduate - Able to work on rotational sifts (24/7) for males. - Military status (defined for males) - University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service...
-
Pharmaceutical Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeAbout the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities. Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...
-
Raya - Osn Project
4 days ago
Cairo, Egypt Raya Contact Center Full timeCall Center Agent Offshore project Requirements: Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and build rapport with the customer Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have...
-
Technical Support Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeJob Requirement: - Excellent Or Fluent English is a MUST - Males must have an identified military status. - Maximum Age is 40. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel...
-
Technical Support Adviser
4 days ago
Cairo, Egypt Raya Contact Center Full timeJob Requirement: - Excellent English is a MUST - Males must have an identified military status. - Maximum Age is 40. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel...
-
Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full timeProfile: Fluent English - Working hours (24/7). - Working hrs duration: 9 hrs with 45 mins break. - Typing 30 Words Per Minute. - IELTS Certified ( 7/7.5/8 ). Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back...
-
Email & Chatting Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeEMAIL & CHATTING Offshore Account Advisor - Fluent English. » Fresh graduate Males and Females » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in...
-
Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full timeExcellent English - Fresh graduate ( Males only ) - Typing Speed 30 WPM for English minimum - Excellent business writing skills - Able to work on rotational sifts (24/7) - Military status (defined for males) - University degree - IELTS is a plus Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class...
-
Technical Support Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full time» Call center back ground is preferred » Excellent understanding for all physical problems and its solutions - Very good network background » Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » CCNA certified (preferred) » Call center back ground...
-
Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full time» Typing Speed 30 WPM for English minimum - Excellent English » Fresh graduate ( Males only ) » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degree » IELTS is a plus Raya Contact Center -The leading Business Process Outsourcing...
-
خدمة عملاء في راية
4 days ago
Cairo, Egypt Raya Contact Center Full timeAvailable Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency. Job description: - Handles customer inquiries from beginning of the inquiry to it’s closing - Resolves customer complaints & problems aiming for...
-
Telesales Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeOutbound Call Center project that serves multinational telecommunication corporation located in Dubai. Calling customers to sell upgraded telecom plan to their monthly subscription. Working Conditions: Work location in Maadi. Fixed shifts, latest work hour is 7 PM. Fixed off days, Friday is included. Minimum 3 months experience in call center or Sales. Very...
-
لخريجين وطلبة الكليات
4 days ago
Cairo, Egypt Raya Contact Center Full timeوظائف لخريجين صيدلة - طب بيطري- زراعة - علوم علاج طبيعي - معاهد تمريض فرصة في واحدة من أكبر المعامل الطبية في الشرق الأوسط تقوم بتوظيف عدد كبير من خريجين الكليات العلمية، بوظيفة خدمة عملاء طبية (عن...
-
Operations Team Lead
3 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeLead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings, share performance feedback, provide coaching...
-
Customer Service in Bank
4 days ago
Cairo, Egypt Raya Contact Center Full timeA very Interesting Career that allows you to handle banking inquiries over the phone and working inside the bank. If you are meeting the below qualifications bring your friends and join us on: from Sunday to Thursday 10 AM to 4 PM. Interviews location: Raya Contact Center new building (MP3) inside the technology village at Maadi (of El-lasilky street). Job...