Call Center Agent

Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.Collect and analyze call center statistics such as sales rates, costs, customer service metrics...etc.Monitor and take responsibility for budgeting and tracking...

Responsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...

Call Center Agent | AFGRE | CFC | Outsource RoleThe Call Center team is a group of highly motivated, collaborative, and fun, professionals across Egypt, looking for a member to add to the department.What Equips You For The Role 2-4 years of experience in customer service.Excellent user of CRM Systems, Excel, and MS Office.Excellent communication,...

Providing outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...

Responsibilities:• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication "scripts" when handling different topics• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives• Seize opportunities to upsell products when they arise• Build...

Requirements: Excellent English level Bachelor degree is a must Outsourced contract.Attractive Packages + Annual bonuSocial & Medical insurance.Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.

Job DescriptionManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships...

Internship DescriptionMaking the agreed upon number of outbound calls on a daily basis.Referring all customer inquiries and complaints to the Customer Service Agents.Researching required information using available resources.Providing customers with the organization’s service and product information.Processing the required forms and/or applications...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

French speakers are needed for call center vacancies asap!!Requirements:- Grads with fluent French+ v good English.- Technical background/experience is a plus.- No commitments for the next 6 months.- Ready to start.Benefits:- Social& Medical insuranceTransportation provided.

Looking for Bilingual Call Center Sales Agent for Debt Relief Transfers CampaignWork on site in Edificio Gallegos in Tijuana. Monday through Friday and Weekends Off.Help us qualify a freshly generated, highly interested lead for Debt Relief and just transfer. No sales, not asking for credit card, Ask Four Questions and Just Transfer. Each connection that...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Responsibilities:• Answer questions from staff and provide guidance and feedback• Anticipate escalation and take over calls when needed• Devise ways to optimize procedures and keep staff motivated• Measure performance with key metrics such as call abandonment, calls waiting etc.• Ensure adherence to policies for attendance,...

Responsiblity:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.Graduate in any...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise Build sustainable relationships...