Call Center Agent English Account

**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Requirements: Excellent English level Bachelor degree is a must Outsourced contract.Attractive Packages + Annual bonuSocial & Medical insurance.Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.

Providing outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...

Handle inbound and outbound calls promptly and professionally.Utilize call center scripts to manage a variety of call types effectively.Assess and clarify the needs of merchants and their branches providing tailored solutions.Accurately record call information and data in the company s ticketing system.Escalate technical issues to the appropriate...

French speakers are needed for call center vacancies asap!!Requirements:- Grads with fluent French+ v good English.- Technical background/experience is a plus.- No commitments for the next 6 months.- Ready to start.Benefits:- Social& Medical insuranceTransportation provided.

"The major roles & responsibilities include;   Receive and make calls to given data within the time frame   Provide correct information to the customers   Enters details into the software   Provide product/service information by answering questions;  offering assistance   Add value to the organization by his/her behavior & performance Job...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are seeking an experienced and dedicated Call Center Operations Manager to join our team. The Call Center Operations Manager will be responsible for overseeing...

Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Grads Only - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.Graduate in any...

CustomerAttends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.Route calls to relevant Departments and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management...

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth. We believe in empowering our...

Manage inbound and outbound calls in a timely manner.Analyze client requirements and offer the best possible solution or information.Explain all the essential details of the organization's products and services to captivate the customer's attention.Take the initiative to build fruitful connections through fluent and engaging communication.Keep...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Contact Center Agent (Turkish Speaker)POSITION SNAPSHOTLocation: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid ModelPosition SummaryProvide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

LOOK FOR EXPERIENCED COLD CALLERS FOR REAL ESTATE - RESPONSIBLE FOR GENERATING NEW LEADS - IDENTIFY POTENTIAL CLIENTS WHO ARE INTERESTED IN SELLING THEIR PROPERTY - INITIATE OUTBOUND CALL - GENERATATING 3 LEADS A DAY **REQUIREMENTS**: Must take assessment test click link above. MUST SPEAK ENGLISH SELF-MOTIVATED DRIVEN TO SUCCEED MONDAY - FRIDAY 8:00am -...

**Role Description** This is a full-time on-site role for a Customer Support Representative located in Cairo, Egypt. The Customer Support Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and troubleshooting customer issues. Strong communication skills are essential for this...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Monitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service level goalsTaking action during the day when actual performance is significantly different from the assumptions used to create the forecast and/or scheduleRe-planning staffing and scheduling for the near-term periodCreate shifts and breaks...