Call Center Agent

**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational...

Providing outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...

Requirements: Excellent English level Bachelor degree is a must Outsourced contract.Attractive Packages + Annual bonuSocial & Medical insurance.Developing objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.

Handle inbound and outbound calls promptly and professionally.Utilize call center scripts to manage a variety of call types effectively.Assess and clarify the needs of merchants and their branches providing tailored solutions.Accurately record call information and data in the company s ticketing system.Escalate technical issues to the appropriate...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

French speakers are needed for call center vacancies asap!!Requirements:- Grads with fluent French+ v good English.- Technical background/experience is a plus.- No commitments for the next 6 months.- Ready to start.Benefits:- Social& Medical insuranceTransportation provided.

Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.Graduate in any...

Manage inbound and outbound calls in a timely manner.Analyze client requirements and offer the best possible solution or information.Explain all the essential details of the organization's products and services to captivate the customer's attention.Take the initiative to build fruitful connections through fluent and engaging communication.Keep...

"The major roles & responsibilities include;   Receive and make calls to given data within the time frame   Provide correct information to the customers   Enters details into the software   Provide product/service information by answering questions;  offering assistance   Add value to the organization by his/her behavior & performance Job...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are seeking an experienced and dedicated Call Center Operations Manager to join our team. The Call Center Operations Manager will be responsible for overseeing...

CustomerAttends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.Route calls to relevant Departments and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational...

Contact Center Agent (Turkish Speaker)POSITION SNAPSHOTLocation: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid ModelPosition SummaryProvide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness- Review, highlight and report process levels gaps and areas of opportunities- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction- Observe, perform and realize processes improvement...

LOOK FOR EXPERIENCED COLD CALLERS FOR REAL ESTATE - RESPONSIBLE FOR GENERATING NEW LEADS - IDENTIFY POTENTIAL CLIENTS WHO ARE INTERESTED IN SELLING THEIR PROPERTY - INITIATE OUTBOUND CALL - GENERATATING 3 LEADS A DAY **REQUIREMENTS**: Must take assessment test click link above. MUST SPEAK ENGLISH SELF-MOTIVATED DRIVEN TO SUCCEED MONDAY - FRIDAY 8:00am -...

.Fixed Night shift from 5:00 pm to 2:00 am, door to door transportation for females. About Teleperformance: - Teleperformance is a French company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 4 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen it has more than...