Call Center Agent

3 weeks ago


Cairo, Egypt IDP Education Ltd Full time
  • Providing outstanding and exceptional customer service.
  • Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Maintain documentation of customer enquiries and responses for future reference.
  • Completing accurate reporting and data entry
  • Provide ad-hoc administration support

WHAT WE'RE LOOKING FOR

  • Be a customer service “STAR”. You know how to engage and delight customers in delivering outstanding customer experience
  • Bachelor's degree with English fluency, A Must.
  • Preferable to have from 2 to 4 years of experience is Call center industry.
  • Have outstanding communications skills. Proven experience in servicing a diverse customer base
  • Have the ability to multitask in a fast-paced environment
  • Display a strong sense of empathy in dealing with sensitive customer issues
  • Have a willingness and ability to learn complex systems, products and processes
  • Previous experience in a fast-paced call center or online environment is highly desirable
  • And last but not least a team player


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