Call Center Representative
2 weeks ago
Responsiblity:
- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
- Understanding and using the required software, reports, tools, and metrics.
- Transferring and escalating the calls to the appropriate department if needed, such as sales.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.
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Call center representative
2 weeks ago
Cairo, Egypt Xceed Egypt Full timeRole DescriptionThis is a full-time hybrid role located in 6th of October, Egypt, with flexibility for some remote work. As a Call Center Representative, you will be responsible for providing excellent customer service, ensuring customer satisfaction, handling customer support inquiries, and utilizing computer software to navigate customer accounts and input...
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Call Center Representative
6 days ago
Cairo, Egypt Red Group Full time**Company name** USA Vaping **Company description** We are a company dedicated to marketing and positioning of different brands. **Company Industry** Retail & Wholesale **Sub Industry** Wholesale **Job Title** Call center representative **Working Schedule** Sun - Thu **or** Tue - Sat (Hours may vary) Full time only! **Salary** **$**400USD +...
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Call Center Agent
1 day ago
Cairo, Egypt Raya Contact Center Full timeWalk-in Interviews for offshore call center in technical & telecommunication fields from 16-1-2017 to 19-1-2017 in Maadi Site, If you meet the below qualifications visit us in Raya Contact Center new building inside the technology village in Ma’adi (24 Ahmed Kamel of Ella silky street - New Maadi) - from 10:00 AM to 4:00PM. Raya Contact Center -The leading...
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Call Center Representative
3 hours ago
Cairo, Egypt Orange Business Services Egypt Full timeResponsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
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Call Center Representative
2 weeks ago
Cairo, Egypt orange egypt Full timeResponsiblity:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
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Call Center Agent
2 weeks ago
Cairo, Egypt nacita egypt Full timeResponsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...
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Call Center Representative
2 weeks ago
Cairo, Egypt Majorel Egypt Mea Full timeResponsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
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Call center representative
2 days ago
Cairo, Egypt Concentrix Egypt Full timeManage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise Build sustainable relationships...
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Call Center
1 day ago
Cairo, Egypt Raya Contact Center Full timeHandling clients over the phone Graduates, both genders flexible with rotation shifts for males Military status exempted is a must. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Call Center Agent خدمة عملاء بالعربي
1 day ago
Cairo, Egypt Raya Contact Center Full timeCall Center Agent خدمة عملاء بالعربي - Good & Very good English - Fresh graduate - Able to work on rotational sifts (24/7) for males. - Military status (defined for males) - University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service...
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Call Center Representative Roadside Assistance
2 weeks ago
Cairo, Egypt Egypt Assistance Full timeJob DescriptionThe Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers’ problems, complaints, and inquiries; and the job needs to be quick in dealing with computer programs to move between the...
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Call center agent
2 weeks ago
Cairo, Egypt MAJID AL FUTTAIM Egypt Full timeDeveloping objectives for the daily activities of the call center.Conduct effective resource planning to increase productivity through excellent management of people and available technologies.Collect and analyze call center statistics such as sales rates, costs, customer service metrics...etc.Monitor and take responsibility for budgeting and tracking...
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Pharmaceutical Call Center Agents
1 day ago
Cairo, Egypt Raya Contact Center Full timeHandling labs' customers over the phone Providing test results for the customer. Providing test conditions and other inquiries. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Call Center Account Advisor
1 day ago
Cairo, Egypt Raya Contact Center Full timeAll English LevelsGrads & UndergradsMaximum Age 40 Maximum shift for Females 10 PMMilitary Status ( Males )Both Genders can apply Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Call Center Advisor
5 days ago
Cairo, Egypt Sutherland Egypt Full timeResponsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...
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Cairo, Egypt Concentrix Full timeResponsibilty:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...
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Contact Center Manager
2 weeks ago
Cairo, Egypt Abou Ghaly Motors Full timeResponsiblity:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...
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Cairo, Egypt Raya Contact Center Full timeAble to work on rotational sifts (24/7) for males and till 10:00 PM for females - Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region....
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Contact Center
2 weeks ago
Cairo, Egypt Concentrix Full timeResponsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...
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Call Center Agent
2 weeks ago
Cairo, Egypt IDP Education Ltd Full timeProviding outstanding and exceptional customer service.Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.Maintain documentation of customer enquiries and responses for future reference.Completing accurate reporting and data entryProvide ad-hoc administration supportWHAT WE'RE LOOKING FORBe a customer...