Operations Manager contact Center Experience Is A Must
3 weeks ago
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Authorizing replacements or refunds.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
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Call Center
4 days ago
Cairo, Egypt Raya Contact Center Full timeHandling clients over the phone Graduates, both genders flexible with rotation shifts for males Military status exempted is a must. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Call Center Agent
4 days ago
Cairo, Egypt Raya Contact Center Full timeWalk-in Interviews for offshore call center in technical & telecommunication fields from 16-1-2017 to 19-1-2017 in Maadi Site, If you meet the below qualifications visit us in Raya Contact Center new building inside the technology village in Ma’adi (24 Ahmed Kamel of Ella silky street - New Maadi) - from 10:00 AM to 4:00PM. Raya Contact Center -The leading...
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Call Center Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeAll English LevelsGrads & UndergradsMaximum Age 40 Maximum shift for Females 10 PMMilitary Status ( Males )Both Genders can apply Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Pharmaceutical Call Center Agents
4 days ago
Cairo, Egypt Raya Contact Center Full timeHandling labs' customers over the phone Providing test results for the customer. Providing test conditions and other inquiries. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales...
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Raya - Osn Project
4 days ago
Cairo, Egypt Raya Contact Center Full timeCall Center Agent Offshore project Requirements: Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and build rapport with the customer Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have...
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Cairo, Egypt Raya Contact Center Full timeAble to work on rotational sifts (24/7) for males and till 10:00 PM for females - Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region....
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Call Center Agent خدمة عملاء بالعربي
4 days ago
Cairo, Egypt Raya Contact Center Full timeCall Center Agent خدمة عملاء بالعربي - Good & Very good English - Fresh graduate - Able to work on rotational sifts (24/7) for males. - Military status (defined for males) - University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service...
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Technical Support Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeJob Requirement: - Excellent Or Fluent English is a MUST - Males must have an identified military status. - Maximum Age is 40. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel...
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Technical Support Adviser
4 days ago
Cairo, Egypt Raya Contact Center Full timeJob Requirement: - Excellent English is a MUST - Males must have an identified military status. - Maximum Age is 40. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel...
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Customer Service in Bank
4 days ago
Cairo, Egypt Raya Contact Center Full timeA very Interesting Career that allows you to handle banking inquiries over the phone and working inside the bank. If you are meeting the below qualifications bring your friends and join us on: from Sunday to Thursday 10 AM to 4 PM. Interviews location: Raya Contact Center new building (MP3) inside the technology village at Maadi (of El-lasilky street). Job...
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Telesales Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeOutbound Call Center project that serves multinational telecommunication corporation located in Dubai. Calling customers to sell upgraded telecom plan to their monthly subscription. Working Conditions: Work location in Maadi. Fixed shifts, latest work hour is 7 PM. Fixed off days, Friday is included. Minimum 3 months experience in call center or Sales. Very...
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Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full timeProfile: Fluent English - Working hours (24/7). - Working hrs duration: 9 hrs with 45 mins break. - Typing 30 Words Per Minute. - IELTS Certified ( 7/7.5/8 ). Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class Business Process Outsourcing Service Provider offering contact center services, back...
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Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full timeExcellent English - Fresh graduate ( Males only ) - Typing Speed 30 WPM for English minimum - Excellent business writing skills - Able to work on rotational sifts (24/7) - Military status (defined for males) - University degree - IELTS is a plus Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region. World-class...
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Email & Chatting Offshore Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeEMAIL & CHATTING Offshore Account Advisor - Fluent English. » Fresh graduate Males and Females » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degree Raya Contact Center -The leading Business Process Outsourcing Service provider in...
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Pharmaceutical Account Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full timeAbout the Job Medical customer service adviser (Over the phone) for one of the leading laboratories in Egypt, We offer both full time and part time opportunities. Pharmaceutical Call Center Vacancy to answer customers' inquiries Job Description: Handling labs' customers over the phone Providing test results for customer. Providing test conditions and other...
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Technical Support Advisor
4 days ago
Cairo, Egypt Raya Contact Center Full time» Call center back ground is preferred » Excellent understanding for all physical problems and its solutions - Very good network background » Very good English » Fresh graduate » Able to work on rotational sifts (24/7) for males and till 10:00 PM for females » Military status (defined for males) » CCNA certified (preferred) » Call center back ground...
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Back Office
4 days ago
Cairo, Egypt Raya Contact Center Full time» Typing Speed 30 WPM for English minimum - Excellent English » Fresh graduate ( Males only ) » Typing Speed 30 WPM for English minimum » Excellent business writing skills » Able to work on rotational sifts (24/7) » Military status (defined for males) » University degree » IELTS is a plus Raya Contact Center -The leading Business Process Outsourcing...
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خدمة عملاء في راية
4 days ago
Cairo, Egypt Raya Contact Center Full timeAvailable Vacancies: Customer service vacancies (Arabic and English) in several accounts. You will be hired in the best account that fits you based on your educational background, skills and English proficiency. Job description: - Handles customer inquiries from beginning of the inquiry to it’s closing - Resolves customer complaints & problems aiming for...
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لخريجين وطلبة الكليات
4 days ago
Cairo, Egypt Raya Contact Center Full timeوظائف لخريجين صيدلة - طب بيطري- زراعة - علوم علاج طبيعي - معاهد تمريض فرصة في واحدة من أكبر المعامل الطبية في الشرق الأوسط تقوم بتوظيف عدد كبير من خريجين الكليات العلمية، بوظيفة خدمة عملاء طبية (عن...
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Contact Center Analyst
3 weeks ago
Cairo, Egypt Nestlé Full timeContact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE …Execute accurately and timely daily operational activities below: Extract OR reports and operational analysis reports and...