Contact Center Manager

Contact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE …Execute accurately and timely daily operational activities below: Extract OR reports and operational analysis reports and...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyse performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints, ensuring swift and...

Responsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Responsibilty:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Manage the day-to-day performance of the Solution Center operations to deliver a best in class service, meeting or exceeding all KPIsDeliver the agreed Solution Center operations within agreed budgets, service levels and business targetsWork with all key stakeholders to build the strategy for the development of the Solution Center, staying abreast of new...

Responsibilities:• Strong data and systems knowledge, research customers across multiple platforms and systems determining and completing the records as appropriate to ensure the customer information is correct.• Flags duplicate in Microsoft databases and lists, find the right contacts in Microsoft systems first, confirm the contact information...

Responsibilities:• Strong data and systems knowledge, research customers across multiple platforms and systems determining and completing the records as appropriate to ensure the customer information is correct.• Flags duplicate in Microsoft databases and lists, find the right contacts in Microsoft systems first, confirm the contact information...

Represent the company in a professional and a qualified mannerHandle inbound calls for the companyFollowing up complicated customer calls when requiredKeep records of all incoming calls and inquires on the company’s databaseIdentify customers’ needs and direct them to the concerned partiesConducting different surveys on customers’...

Social Media Manager for a prestigious Aesthetic Center (In-House Position)

About us: We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it. We are seeking an experienced and dedicated Call Center Manager to join our team. The Call Center Manager will be responsible for...

Job DescriptionAnswering and making calls.Following ups with the customer.Job RequirementsUniversity graduate “with any relevant Bachelor degree”Proficient in relevant computer applications.Very good command of English (oral and written).

Handle inbound and outbound calls in a professional and courteous manner.- Assist customers with inquiries, concerns, and technical issues.- Provide accurate and detailed information about products, services, and promotions.- Troubleshoot and resolve customer complaints or escalate them to the appropriate department.- Maintain customer records and update...

Responsibilities:• Responsible for coordinating: orientation, training, assignment, coaching, counseling, and disciplining workforce• Responsible for administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions• Planning and reviewing compensation actions; enforcing...

Responsibilities:Monitors the daily workload of team members and adjusts ensure adequate coverage and that correct procedures are followedResponsible for coordinating: orientation, training, assignment, coaching, counseling, and disciplining workforceResponsible for administering scheduling systems; communicating job expectations; planning, monitoring,...

Quality EngineerResponsibilities:Design test cases and perform testing of Identify, document and track Perform re-testing when bugs are Perform regression testing when Understanding of UI and backend Perform initial analysis for technical issues and work closely with developers to reproduce and solve Completes Test Strategy and have a high-level...