Contact Center Representative

Responsibilities:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and...

Looking for Telesales with good English communication skills is an advantage.Job Responsibilities:Understanding the Saudi market and having existing contacts with various clients in the region.Growing business through new leads and contacts.Identifying new revenue opportunities Building business relationships with current and potential clients.Assisting with...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Contact Center Analyst is the operational specialist capable of applying operational knowledge to drive initiatives & process improvements through continuous assessments and analysis to provide top-notch serviceA DAY IN THE LIFE …Execute accurately and timely daily operational activities below: Extract OR reports and operational analysis reports and...

Responsibilty:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded.Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics.Conduct regular team meetings to communicate updates, share performance...

Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.Analyse performance metrics to identify areas for improvement and implement proactive solutions.Manage customer queries and complaints, ensuring swift and...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Job DescriptionAnswering and making calls.Following ups with the customer.Job RequirementsUniversity graduate “with any relevant Bachelor degree”Proficient in relevant computer applications.Very good command of English (oral and written).

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for...

Responsibilities:Performs daily transactions linked to Client’s tactical and strategic requirements focused Human Resources processes/functions. Supprorts their Client’s strategy, priorities, and operations and broadly leverage this knowledge to achieve appropriate business process support as well as develops and implements process and...

Responsibilities:• Performs daily transactions linked to Client's tactical and strategic requirements focused Human Resources processes/functions.• Supprorts their Client's strategy, priorities, and operations and broadly leverage this knowledge to achieve appropriate business process support as well as develops and implements process and...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Job DescriptionThe Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers’ problems, complaints, and inquiries; and the job needs to be quick in dealing with computer programs to move between the...

Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Grads Only - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

Manage the day-to-day performance of the Solution Center operations to deliver a best in class service, meeting or exceeding all KPIsDeliver the agreed Solution Center operations within agreed budgets, service levels and business targetsWork with all key stakeholders to build the strategy for the development of the Solution Center, staying abreast of new...

Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information...

Responsibilty:Receiving or making a high volume of calls from or to customers.Striving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a...