Customer Service Agent-cairo

4 weeks ago

Cairo, Egypt Axios International egypt Full time
Financial Crime Specialist (FinTech/Cryptocurrency)

Our client is an American-based company that is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at Their mission is to make cryptocurrency/blockchain and other FinTech services more accessible, and affordable, than ever Our client s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for

Job Type: Full Time | Remote

Requirements
  • Any combination of relevant education and experience and/or related professional designations/certifications (CAMS, CFE, Audit) in this field is highly
  • Minimum Required: Post-secondary degree in Compliance, Risk, Finance, Legal or equivalent combination of educational and work
  • Fluent English, French and Arabic are beneficial and a combination of local languages are essential for this role, as is a willingness to travel across your assigned region as
  • 5-7 years of work experience within the financial services industry, law enforcement /regulatory or cryptocurrency/fintech
  • Working knowledge of Bank Secrecy Act and AML Regulations, USA Patriot Act, Office of Foreign Assets
  • Ability to operate multi-nationally with internal business partners and external partners/third party
  • Ability to work in a self-directed and remote
  • Demonstrated understanding of remittance or cryptocurrency type business practices, organizational structure and general policies and
  • Demonstrated ability to draft clear and professional correspondence, reports and other documents of a legal, compliance and business
  • Excellent analysis and problem-solving
  • Demonstrated ability to appropriately work with confidential
  • Ability to facilitate the collection of information through interviews, meetings
  • Ability to articulate and convey complex, conceptual information to various audiences verbally and in
  • Experience communicating with regulators and law enforcement
  • Experience in public speaking and making clear and persuasive business
  • Excellent demonstrated organizational skills, including time management, record keeping, self-scheduling, and
  • Must be a self-starter and be able to act
  • Demonstrated ability to handle multiple priorities in a dynamic
Responsibilities
  • Support the execution and ongoing improvement of the hybrid Compliance and Anti-Fraud programs (encompassing fiat and cryptocurrency), CRMP, principles, standards, policy, and oversight expectations within assigned
  • Provide second line support and challenge to the business during onboarding and ongoing oversight of new Outsourced Service
  • Providing advice to ensure internal processes and procedures are updated to reflect regulatory
  • Advice on policy or procedural changes required to incorporate the identified
  • Ensure YC policies remain fit for purpose and appropriate for the changing regulatory and business
  • Provide guidance to the financial crime team and when required to aid wider team
  • Ensure that key Financial Crime regulatory issues are reported to the Financial Crime Manager with options and recommendations analyzed to facilitate reporting to senior
  • Assist in the design and provision of training to all bank
  • Monitoring of transactions (including OTC) and escalation of any
  • Undertake other tasks as and when reasonably
  • Ensures the Global Compliance program is maintained and
  • Consults with internal and external experts (legal, engineering, client services, product development, law enforcement, partners) to identify risks, best practice and
  • Analyses internal and external information to gain additional intelligence regarding emerging risks in fiat money and cryptocurrency .
  • Provides guidance and support to the Regional business and engineering through participation in new product/service or channel
  • Provides support for Third Party Vendor due diligence and Compliance Review
  • Provides guidance, policy interpretation and support to Partners within the
  • Actively participates in management discussions on risk and participates in governance and risk committee meetings as
  • Facilitates internal audit, independent audit and regulatory queries and
If you are interested, please send your CV to or apply via our website

I look forward to hearing from you

Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).

Any combination of relevant education and experience and/or related professional designations/certifications (CAMS, CFE, Audit) in this field is highly Minimum Required: Post-secondary degree in Compliance, Risk, Finance, Legal or equivalent combination of educational and work Fluent English, French and Arabic are beneficial and a combination of local languages are essential for this role, as is a willingness to travel across your assigned region as 5-7 years\' of work experience within the financial services industry, law enforcement /regulatory or cryptocurrency/fintech Working knowledge of Bank Secrecy Act and AML Regulations, USA Patriot Act, Office of Foreign Assets Ability to operate multi-nationally with internal business partners and external partners/third party Ability to work in a self-directed and remote Demonstrated understanding of remittance or cryptocurrency type business practices, organizational structure and general policies and Demonstrated ability to draft clear and professional correspondence, reports and other documents of a legal, compliance and business Excellent analysis and problem-solving Demonstrated ability to appropriately work with confidential Ability to facilitate the collection of information through interviews, meetings Ability to articulate and convey complex, conceptual information to various audiences verbally and in Experience communicating with regulators and law enforcement Experience in public speaking and making clear and persuasive business Excellent demonstrated organizational skills, including time management, record keeping, self-scheduling, and Must be a self-starter and be able to act Demonstrated ability to handle multiple priorities in a dynamic Responsibilities Support the execution and ongoing improvement of the hybrid Compliance and Anti-Fraud programs (encompassing fiat and cryptocurrency), CRMP, principles, standards, policy, and oversight expectations within assigned Provide second line support and challenge to the business during onboarding and ongoing oversight of new Outsourced Service Providing advice to ensure internal processes and procedures are updated to reflect regulatory Advice on policy or procedural changes required to incorporate the identified Ensure YC policies remain fit for purpose and appropriate for the changing regulatory and business Provide guidance to the financial crime team and when required to aid wider team Ensure that key Financial Crime regulatory issues are reported to the Financial Crime Manager with options and recommendations analyzed to facilitate reporting to senior Assist in the design and provision of training to all bank Monitoring of transactions (including OTC) and escalation of any Undertake other tasks as and when reasonably Ensures the Global Compliance program is maintained and Consults with internal and external experts (legal, engineering, client services, product development, law enforcement, partners) to identify risks, best practice and Analyses internal and external information to gain additional intelligence regarding emerging risks in fiat money and cryptocurrency . Provides guidance and support to the Regional business and engineering through participation in new product/service or channel Provides support for Third Party Vendor due diligence and Compliance Review Provides guidance, policy interpretation and support to Partners within the Actively participates in management discussions on risk and participates in governance and risk committee meetings as Facilitates internal audit, independent audit and regulatory queries and If you are interested, please send your CV to or apply via our website I look forward to hearing from you Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).

  • French customer service agent

    4 weeks ago

    Cairo, Egypt teleperformance Full time

    French customer service agentCompany DescriptionTeleperformance is a global digital business services company that provides advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways globally. Our local and global presence means we champion our communities, our clients, and...

  • Customer Service Agent

    4 weeks ago

    Cairo, Egypt IDS Innovative Digital Solutions Full time

    "WFH English Customer Service Agent"- Candidates from anywhere in Egypt can apply.- Grads,Drop out,Gap Year- Remote Hiring Cycle- No Experience is needed- Attractive Salary- Medical & Social insurance 

  • customer service agent

    4 weeks ago

    Cairo, Egypt NOK Human Capital Full time

    Email/Chat customer service agents are needed for a well-known company.Rotational shiftsfrom 9am to 10pm, any shifts after 10 will be from home.2 days off rotationalWork location Arkan Plaza, El Sheikh ZayedTransportation provided.Training 15 days paid.

  • Customer Service Head

    4 weeks ago

    Cairo, Egypt EG BANK egypt Full time

    Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

  • Customer Service Specialist

    4 weeks ago

    Cairo, Egypt IGT Solutions egypt Full time

    We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...

  • Customer Service Agent

    4 weeks ago

    Cairo, Egypt NOK for Human Capital Solutions Full time

    Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

  • Quality Specialist Customer Service and call center

    4 weeks ago

    Cairo, Egypt Giza Arabia Systems Cairo, Egypt Full time

    Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness- Review, highlight and report process levels gaps and areas of opportunities- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction- Observe, perform and realize processes improvement...

  • Customer Service Agents

    4 weeks ago

    Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring Customer Service Agents Web Chat & Email (French) for IntouchCX a global BPO leader in customer support industry. Job Description: 1) Respond to customersubmitted inquiries in a timely manner vie Emails & chats2) Queuebased typing work will account for approximately 90% of the role.3) Training 1:1s/ team meetings reviewing...

  • Customer Service Agents

    4 weeks ago

    Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring Customer Service Agents Web Chat & Email (Italian) for IntouchCX a global BPO leader in customer support industry. Job Description: 1) Respond to customersubmitted inquiries in a timely manner vie Emails & chats2) Queuebased typing work will account for approximately 90% of the role.3) Training 1:1s/ team meetings reviewing...

  • Agent

    4 weeks ago

    Cairo, Egypt MetLife egypt Full time

    This is a full-time hybrid role for an Agent located in Heliopolis. The Agent will be responsible for providing exceptional customer service, processing customer requests, promoting and selling MetLife products, and maintaining accurate records. This role will be located in Heliopolis but will also offer flexibility for some remote work.Qualifications Strong...

  • Mail Chat Agent

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job Requirements Customer service experience is preferred Grads. Males Work location :AbbasiaRotational shifts and 2 days off rotational. Maximum age 35English typing speed 35 Words per minute. Communication and handling skills.

  • Customer Service Manager

    4 weeks ago

    Cairo, Egypt Saba Eg Cairo, Egypt Full time

    Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

  • Mail Chat Agent

    4 weeks ago

    Cairo, Egypt RAYA Customer Experience Full time

    Job DescriptionEmail & Chat" non voice account"Air linesCustomer service/ customer supportHandling customer inquiries via Email& chatJob RequirementsSpanish: B2 Communication & Handling skillsWriting skillsVery high typing speed

  • Building Technologies Sales Customer Service Officer

    4 weeks ago

    Cairo, Egypt Bosch Group Full time

    Responsibilities:Promptly responding to customer queries via email, live chat, video, phone, and social media channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers’ issues.Identifying common problems and escalating them to...

  • Customer Service Technical Support Advisor

    4 weeks ago

    Cairo, Egypt Concentrix egypt Full time

    Responsiblity:Promptly responding to customer queries via email, live chat, video, phone, and social media channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers’ issues.Identifying common problems and escalating them to management,...

  • Customer Support Advisor

    4 weeks ago

    Cairo, Egypt 3D Diagnostix Full time

    Responsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company’s servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates &...

  • Customer Service Supervisor

    4 weeks ago

    Cairo, Egypt German University in Cairo Full time

    Supervising the Customer Service staff on their daily responsibilities.Following up on received complaints & corresponding to sender.Ensures adherence to GUC policies & values through monitoring and coaching staff.Communicating with other departments to facilitate problem solving.Providing staff with updated received information & answer their...

  • Customer Service Coordinator

    4 weeks ago

    Cairo, Egypt Misr Elkheir Foundation Full time

    Job DescriptionMeet and greet walk-in all Customers (beneficiaries or donors).Acquainting the clients with service offered by the foundation.Updating the clients with the foundation of new services and campaigns.Respond to all donor's queries in a safe, timely professional manner.Preparing daily / weekly reports about the beneficiaries/donors.Communicate...

  • Customer Care Manager

    4 weeks ago

    Cairo, Egypt Givaudan egypt Full time

    Responsibilty:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

  • Digital Customer Service Specialist

    4 weeks ago

    Cairo, Egypt Anasia Group Cairo, Egypt Full time

    Stay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.- Market for Anasia shop through upselling during calls.- Monitor and moderate client interactions on...