CS Training QA Manager

NOK Human Capital is hiring CS Trainer for IntouchCX a global BPO leader in customer support industry.About The Job :Are you a leader with a passion to help people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performancedriven individual who is eager to innovate...

NOK Human Capital is hiring CS Trainer for IntouchCX a global BPO leader in customer support industry.About The Job :Are you a leader with a passion to help people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performancedriven individual who is eager to innovate...

Lead and develop the Quality management priorities for 3 country sites in alignment with head officeTeam management - managing an international team of 10+ Quality Evaluators and Team Leaders for aligned processesAct as the regional leader in all matters related to Quality Management including client meetings and business reviewsSet the high bar standard in...

Oversee a team of QA engineers and provide direction on testing to provide high quality software products.Lead a team of QA Engineers, helping them juggle multiple priorities and manage their time on both short and long-term goals.Recommend techniques and methodologies needed to enhance productivity and quality.Produce reliable assessments of software...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

NOK Human Capital is hiring CS Quality Assurance Analyst for IntouchCX a global BPO leader in customer support industry.About The Job Were changing the way people think about customer service and we need your help! Were looking for a CS Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...

We’re looking for **Senior Quality Assurance Engineer** to join Procore’s QA Engineering Team. In this role, you’ll plan, develop, maintain, and execute the test suites used to deliver Procore’s Mobile Platform with quality and velocity and provide our teams with the transparency in quality assurance needed to move swiftly and with confidence. This...

**Job Description**: We’re looking for **Senior Quality Assurance Engineer** to join Procore’s QA Engineering Team. In this role, you’ll plan, develop, maintain, and execute the test suites used to deliver Procore’s Mobile Platform with quality and velocity and provide our teams with the transparency in quality assurance needed to move swiftly and...

**Overview**:Quality Assurance refers to a proactive process implemented throughout the entire product development lifecycle. It encompasses all the planned and systematic activities that are designed to ensure that a product or service meets specified quality requirements. QA focuses on preventing defects and errors rather than detecting and correcting...

Meeting with the software/product designers to determine quality assurance parameters.Leading the QA team in designing QA test procedures.Overseeing the drafting of testing documents.Implementing testing procedures and overseeing the QA process.Troubleshooting quality issues and modifying test procedures.Conducting analysis checks on product...

Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.Develop individualized and group training programs that address specific business needs.Develop training manuals that target tangible results.Implement effective and purposeful training methods.Effectively manage the training budget.

Training ManagerBasic Qualifications Fluent in speaking and writing in both Arabic and EnglishUndergraduate degreeCustomer service experience (contact centre operations)Customer or people experience design and/or managementTraining experience in an adult learning environmentKnowledge of adult learning and training practicesExcellent written and oral...

Plan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...

Plan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...

Provide Direct Customer Support through various channels.Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters.Investigate and resolve customer complaints and queries particularly escalated ones.Provide feedback and support to the Client Relations Team to ensure all issues...

Provide Direct Customer Support through various channels.Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters.Investigate and resolve customer complaints and queries particularly escalated ones.Provide feedback and support to the Client Relations Team to ensure all issues...

You are fluent in written and spoken English and Arabic. · Understand and have worked with the government, large enterprises to implement QA programs and projects.· Team player with strong communication skills who realizes that excellence can only be achieved as a team.· Conscious of the role you will have and understand how the value...

Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account.Identify training needs using a structured methodology to assist in the design of tailored training and development programs.Ensure that training programs are in alignment with the...

Provide Direct Customer Support through various channels.Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters.Investigate and resolve customer complaints and queries particularly escalated ones.Provide feedback and support to the Client Relations Team to ensure all issues...