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Training Assistant Manager
2 weeks ago
- Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account.
- Identify training needs using a structured methodology to assist in the design of tailored training and development programs.
- Ensure that training programs are in alignment with the entity's minimum skills and are pitched at the correct level.
- Follow up in the current structure, policy, and procedures and update it as needed.
- Assist the organization in areas of leadership development, organizational redesign, team development, and change management.
- Define the minimum skills for each position.
- Identify quality of the internal trainers to deliver training programs based on identified training requirements.
- Manage the development of training materials such as hand-outs and visual materials.
- Manage the Coaching for newcomers and old agents to reach standard performance
- Design and implement the metrics system to measure training effectiveness, communicate the means for measuring training effectiveness with Managers/Section Heads concerned; and modify existing training programs, or propose any new programs to ensure continuous employee professional development
- Designing and upskilling individuals in the business to ensure high standards are being achieved and service results are being improved.
- Complete post training evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives
- Assisting fellow Learning & Development colleagues across IGT CAI with designing and/or delivery of training programs
- Ensuring that all training is delivered in line with" IGT and client service standards (e.g., induction, online learning, skills training)
- Has an experience of managing LMS platforms
- Ensure that training process in line with COPC and ISO standers
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Training Officer
2 months ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibilities:• Provide quality training to internal customers• Assist in coordinating and administering Vocational Qualification• Adhere to in-house training plan• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager•...
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Training Manager
3 months ago
Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeIdentify and assess the training needs of the organization through job analysis, career paths and consultation with managers.Develop individualized and group training programs that address specific business needs.Develop training manuals that target tangible results.Implement effective and purposeful training methods.Effectively manage the training budget.
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Training Coordinator
2 months ago
Cairo, Cairo, Egypt Hilton Cairo Heliopolis Full timeA Training Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.What will I be doing?As a Training Coordinator, you are responsible for identifying and providing training to internal...
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Training Manager
3 months ago
Cairo, Egypt Amazon Full timeTraining ManagerBasic Qualifications Fluent in speaking and writing in both Arabic and EnglishUndergraduate degreeCustomer service experience (contact centre operations)Customer or people experience design and/or managementTraining experience in an adult learning environmentKnowledge of adult learning and training practicesExcellent written and oral...
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Training Coordinator
2 months ago
Cairo, Cairo, Egypt Hilton Full timeA Training Coordinator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.What will I be doing?As a Training Coordinator, you are responsible for identifying and providing training to internal...
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CS Training QA Manager
2 months ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Training & QA Manager for IntouchCX a global BPO leader in customer support industry.About The Job We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments this role is responsible for identifying areas of opportunity developing solution plans...
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CS Training QA Manager
4 weeks ago
Cairo, Egypt Nok Human Capital Full timeNOK Human Capital is hiring CS Training & QA Manager for IntouchCX a global BPO leader in customer support industry.About The Job We are seeking a Training and Quality Manager to deliver extraordinary results for our clients. Working closely with multiple departments this role is responsible for identifying areas of opportunity developing solution plans...
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Training Manager
3 months ago
Cairo, Egypt Top Business Cairo, Egypt Full timePlan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...
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Training Manager
4 weeks ago
Cairo, Egypt Top Business Cairo, Egypt Full timePlan and execute regular training interventions to ensure that all employees possess the required knowledge to serve clients in their respective geographies.Manage relevant regional/ corporate L& OD communication channels and provide timely coordination between relevant SPOCs and stakeholders.Execute thorough training needs identification and create/maintain...
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Training Specialist
3 weeks ago
Cairo, Egypt Grifols Egypt for Plasma Derivatives Full time**JOB OBJECTIVE** Directs leads, conducts, coordinates and prepares staff training activities in plasma center including new employee training program and Monthly Staff Training Activities within the Plasma Collection Center to verify and validate the employee's competence to perform roles independently. May occasionally oversee work of others but does not...
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Training Coordinator
3 months ago
Cairo, Egypt Future Group Egypt Full timeCollect, research, record, transcript -if needed- training content (Material).Keep all training agendas updated as well as the training content database or bank.Control sharing any training handouts or material and take necessary security measures.Manage, coordinate & control On-Boarding and on Job training requests according to process.Ensure a smooth...
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Training & Od Manager
3 weeks ago
Cairo, Egypt DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...
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Assistant Manager
1 month ago
Cairo, Egypt Burger King egypt Full timeThe overall scope of an HR Nurse is to assist team members in developing and implementing health and safety programs, disease prevention programs, Medical assistance, and documenting guest, and employee injuries and illnesses in the Key Responsibilities: Plan, develop, coordinate and monitor the delivery of health services Formulate, implement and...
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Assistant Learning and Development Manager
2 weeks ago
Cairo, Cairo, Egypt Talent Pal Full timeAssistant Learning and Development ManagerThe Assistant Learning and Development Manager will promote a well-trained staff resulting in positive guest relations. Working with the hotel's line team members ensures that company standards are met and measured.What will I be doing?The Assistant Learning and Development Manager will perform the following tasks to...
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Assistant Human Resources Manager
1 month ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibilities:• Provide and deliver first-class ER services to Human Resources Manager and management team• Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances,...
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Assistant Security Manager
2 months ago
Cairo, Egypt Hilton Full timeAn Assistant Security Manager directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures. **What will I be doing?** As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of...
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Assistant Manager 2
2 months ago
Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.Key Accountabilities Greet customers and assist them in their purchase decisions by offering...
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Assistant Manager 2
3 months ago
Cairo, Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.Key AccountabilitiesGreet customers and assist them in their purchase decisions by offering...
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Assistant Manager 2
2 weeks ago
Cairo, Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.Key AccountabilitiesGreet customers and assist them in their purchase decisions by offering...
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Assistant Manager 2
4 weeks ago
Cairo, Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.Key AccountabilitiesGreet customers and assist them in their purchase decisions by offering...