Training Assistant Manager

2 weeks ago


Cairo, Egypt IGT Solutions egypt Full time
  • Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account.
  • Identify training needs using a structured methodology to assist in the design of tailored training and development programs.
  • Ensure that training programs are in alignment with the entity's minimum skills and are pitched at the correct level.
  • Follow up in the current structure, policy, and procedures and update it as needed.
  • Assist the organization in areas of leadership development, organizational redesign, team development, and change management.
  • Define the minimum skills for each position.
  • Identify quality of the internal trainers to deliver training programs based on identified training requirements.
  • Manage the development of training materials such as hand-outs and visual materials.
  • Manage the Coaching for newcomers and old agents to reach standard performance
  • Design and implement the metrics system to measure training effectiveness, communicate the means for measuring training effectiveness with Managers/Section Heads concerned; and modify existing training programs, or propose any new programs to ensure continuous employee professional development
  • Designing and upskilling individuals in the business to ensure high standards are being achieved and service results are being improved.
  • Complete post training evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives
  • Assisting fellow Learning & Development colleagues across IGT CAI with designing and/or delivery of training programs
  • Ensuring that all training is delivered in line with" IGT and client service standards (e.g., induction, online learning, skills training)
  • Has an experience of managing LMS platforms
  • Ensure that training process in line with COPC and ISO standers


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