CS Trainer

NOK Human Capital is hiring CS Trainer for IntouchCX a global BPO leader in customer support industry.

About The Job :

Are you a leader with a passion to help people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performancedriven individual who is eager to innovate new opportunities for curriculum development.

As Training Facilitator You Will

Provide training to new and existing employees

Develop and deliver training plans and curriculum to classes of up to 25 people

Develop and utilize a variety of creative teaching techniques

Develops and administers knowledge assessment testing

Assist with QA monitoring feedback and coaching

Maintain uptodate reporting on training progress effectiveness and improvements

Stay informed of current client products and services

Interact with partners ensuring they understand the training environment successes and opportunities for development

Manage new Trainers and Training Facilitators

International Travel is Required

As CS Trainer You Have

BS/BA in Education or Business Administration or equivalent work experience preferred

Knowledge of adult learning principles and the ability to implement these principles into a training curriculum

3 years previous contact center experience preferred

Experience in customer service training

Experience in coaching and mentoring

Knowledge of existing and emerging training methods and tools

Knowledge of call center systems ACD/IVR and performance statistics

Strong verbal and written communication skills including presentation skills

Strong analytical and problem solving skills

Ability to build rapport with clients and interact with team members at various position levels

Ability to multitask effectively and work in a fast paced environment

Ability to develop employees through positive motivation

Ability to adapt to change and innovation

Ability to potentially travel

Skills in MS Office programs (Word Excel and PowerPoint)

Valid travel documents for international travel

If you match the above criteria send your CV to mentioning CS Trainer in the subject line

Remote Work :

No