Service Delivery Team Leader

Job Description Accountable for orders Fulfillment.Responsible for Assigning the delivery agents on the orders run sheet.Responsible for Handling the delivery agents through the delivery process.Monitoring the delivery agents performance.Checking on ground the performance in the delivery areas.Responsible for daily reporting to his supervisorJob...

Job Description Accountable for orders Fulfillment.Responsible for Assigning the delivery agents on the orders run sheet.Responsible for Handling the delivery agents through the delivery process.Monitoring the delivery agents performance.Checking on ground the performance in the delivery areas.Responsible for daily reporting to his supervisorJob...

Responsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Responsibilty:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using...

Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using...

Responsibilities: some of the general duties and responsibilities that make up the job description of most of them are shown in the example below: - Be in charge of running and managing the call center daily - Set targets for all other call center agents to meet up with - Schedule and organize shift patterns for other team members to ensure that customers...

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...

We are seeking a highly motivated and experienced Structural Design Team leader to join our team. The successful candidate will lead a team of engineers and designers to deliver high-quality and cost-effective designs for a variety of structural projects. As the Structural Design Team leader, you will be responsible for overseeing the design process from...

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

Responsibilities:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without...

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by the...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by...

Ensure team members’ well understanding of the defined user storiesEnsure planning of Agile iterations and sprints according to Agile Scrum methodologyCoach team members to follow Agile practicesRemove roadblocks to ensure successful deliveriesEnsure the implementation of defined Agile ceremoniesLead daily stand-up meeting engaging all team members...

Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism playersLead team(s) of up to 25 Contact Center representatives including SupervisorsEnsuring that the project assigned to you is functioning as per client expectations, meeting SLAsCoaching a group of agents and...

Understanding business cycles of outsourcing and managed servicesManage demand from users on IT services , physical security and supervise the deliveryAssist in building and updating Service Catalogue to streamline the servicesEnsure the service operation is running smoothly and all incident are and recorded in a service ticketing systemCommunicate to...