Client Support Manager

2 weeks ago


Cairo, Cairo, Egypt Bosta Egypt Full time
  • Lead and manage a team of Team Leaders, providing guidance, support, and mentorship to ensure optimal performance and professional development.
  • Develop and implement strategies to achieve KPIs, such as customer satisfaction, response time, first contact resolution, and other relevant metrics.
  • Collaborate with cross-functional teams, including Operations, Sales, and Product, to continuously improve customer support processes and enhance customer experience.
  • Analyze customer feedback and identify areas for improvement, implementing necessary measures to address concerns and enhance customer satisfaction.
  • Maintain a customer-centric approach throughout all support channels, ensuring prompt and effective resolution of customer issues and inquiries.


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