Technical Support Engineer

Job DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...

We are looking for technical support engineer for our team with following specifications: Job responsibility - You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. - Research, diagnose, troubleshoot, and resolve customer issues in...

**About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...

seeking an experienced and dedicated End User Technical Support Engineer to join our team. As an End User Technical Support Engineer, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and ensuring timely resolution of technical problems. You will also be responsible for maintaining accurate...

- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...

Position:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Responsibilty:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...

Responsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and...

About the CompanyOur Client is a global leader in transportation and supply chain ResponsibilitiesWe re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehouse operations within the APAC Drive sustainable architecture decisions in accordance...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Interacts with the project team to gain an understanding of the business environment, technical context, and conformance criteria.Understands and uses appropriate automated testing processes and tools.Stays current on established tools, techniques, and technologies.Supports knowledge management and collaboration through participation in testing discussions,...

**About the role**: 1. To provide a professional first technical point of contact for the customer.2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.3. Provide updates as needed to the customer in order to meet performance objectives.4. To ensure cases are allocated to the most...

Provide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation...

Monitor and optimize system performance, availability, and reliability.Respond to and resolve technical issues and service requests in a timely and efficient manner.Document processes, configurations, and troubleshooting procedures.Collaborate with cross-functional teams to deploy, troubleshoot, and maintain system components availability.Ensure adherence to...

Job DescriptionSet clear objectives, evaluate progress, and instill a high-performance culture with a focus on the team.work, service excellence, and ownership for resolving customer issuesSet up, manage, and improve standards and procedures within the teamEnsure working practices are well defined and operational with minimal disruption using technology to...

Engineering graduate (suitable engineering degree Mechanical/ chemical/ Energy/ renewable Energy)Minimum 2-3 years of industrial experience.Initial knowledge of main industrial segments and players in Egypt (Oil & Gas, Cement, Steel….).Self-motivated, well organized.Analytical and problem solving skillsDetailed orientated. Activités Comply and...

Design of temporary worksPreparation of purchase requests for permanent materials procured by site teamEvaluation of technical submittals for project materials procured by site teamEstablish with the Construction Manager the construction methodologyCoordinate constructability reviewsAnalyze the IFC drawings and project specification documents to understand...

Provide assistance to all members in the use of our computer network,workstations, and equipment.● Assist with the communications and informationhardware and software, with primary responsibility for clients devicessystems, and their efficient integration.● Provide helpdesk support, via phone, computer, and through our ticketingsystem, for most issues...