Senior Technical Support Engineer
2 weeks ago
**About the role**:
1. To provide a professional first technical point of contact for the customer.2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.3. Provide updates as needed to the customer in order to meet performance objectives.4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.5. To perform technical escalations in line with company procedure.6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.8.Document all troubleshooting and a case management actions via the electronic case management system.9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**About you**:
Description Type
Visibility
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**Additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**Department**:
Global Delivery & Operations
**Contract**:
Regular
-
Senior Testing Engineer
4 weeks ago
Cairo, Egypt vodafone Senior Testing Engineer Full timeInteracts with the project team to gain an understanding of the business environment, technical context, and conformance criteria.Understands and uses appropriate automated testing processes and tools.Stays current on established tools, techniques, and technologies.Supports knowledge management and collaboration through participation in testing discussions,...
-
Compute Senior Technical Support Engineer
4 weeks ago
Cairo, Egypt VMware Full time**Senior Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people...
-
Technical Support Engineer
1 month ago
Cairo, Egypt IT Pillars Full timeJob DescriptionSupport customers and company engineers by providing troubleshooting/knowledge transfer.Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.Log support tickets and track status with different team members.Support tickets coordination and followup.Develop articles/blogs for...
-
Technical Support Engineer
4 weeks ago
Cairo, Egypt IBM Egypt Full time- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client...
-
Technical Support VMWare
1 month ago
Cairo, Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
-
Technical Support VMWare
2 days ago
Cairo, Egypt Arrow Electronics Full timePosition:Technical Support VMWareJob Description:At Arrow ECS we are at the forefront of new technology, providing businesses with technical expertise. As a company we sell and maintain customer's datacenter, network and cybersecurity solutions, in the cloud or on premise. Our customers can range from small businesses to some of the biggest companies in the...
-
Application Support Engineer
1 month ago
Cairo, Egypt new tech Full timeResponsibilities:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...
-
Senior Application Support
1 month ago
Cairo, Egypt orange business services Full timeResponsiblity:Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front-end and back-end functionality of applications.Consulting with the software development team, internal users, and clients to improve application...
-
Technical Support Engineer
1 month ago
Cairo, Egypt MICROSOFT Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
-
Technical Support Engineer
1 month ago
Cairo, Egypt egybel Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
-
Technical Support Engineer
1 month ago
Cairo, Egypt alshaya group Full timeResponsibilty:Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software...
-
Technical support engineer
1 month ago
Cairo, Egypt ARPUPLUS egypt Full timeResponsibilities:Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and...
-
Senior Technical Operations Engineer
1 month ago
Cairo, Egypt Beltone Financial egypt Full timeWe are looking for a Technical Operations Engineer to join Beltone Holding, you will play a vital role in ensuring the smooth and efficient operation of the platforms and systems. You will work closely with the end users, and other technical teams to provide timely and effective technical support, troubleshooting, and issue resolution. Job Responsibilities: ...
-
Senior Product Support Manager
4 weeks ago
Cairo, Egypt Crossover Full timeSenior Product Support Manager At least 5 years of technical customer support experienceAt least 3 years of experience writing code in a professional settingA proven ability to enhance your code using AI tools, such as Code InterpreterExperience running highly technical AI projects in a professional setting
-
Technical support specialist
1 month ago
Cairo, Egypt IBM Egypt Full timeAbout the CompanyOur Client is a global leader in transportation and supply chain ResponsibilitiesWe re looking for a process-driven, user-focused Solution Architect to provide technical leadership on the internal architecture and technology roadmap for logistics warehouse operations within the APAC Drive sustainable architecture decisions in accordance...
-
Technical Support Engineering IC3
1 month ago
Cairo, Egypt MICROSOFT Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
-
Architect Engineer Technical Office
4 weeks ago
Cairo, Egypt Pillars Consultancy Full timeCoordinate with other Technical Office engineers to produce shop drawings with focus on aesthetics and cost control. - Analyze building codes, by-laws, space and site requirements, and other technical documents and reports to determine their effect on architectural and civil designs. - Coordinate structural, electrical, and mechanical designs, and determine...
-
Senior Technical Writer
4 weeks ago
Cairo, Egypt SSC Egypt Full timeSenior Technical Writer must possess at least a Bachelor of Science , Bachelor of Computer Application , Bachelor of Engineering/Technology, Master of Computer Application/Computer Science or equivalentMinimum 4 years experience in Technical writing for web based applicationsMulti-Lingual (Arabic and English) proficiency in speaking and documentation is a...
-
Senior Manager, Software Engineering
4 weeks ago
Cairo, Egypt Procore Full timeProcore is looking for a **Senior Manager, Software Engineering** to join Procore’s Construction Intelligence Org to maintain, optimize, and enhance the data pipeline that supports all user analytics. You’ll be responsible for the data pipeline’s end-to-end functionality, from the streaming service receiving the events from sources to the tools landing...
-
Technical Support Advisor English Speaker
2 weeks ago
Cairo, Egypt Concentrix Egypt Full timeProvide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation...