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Account Manager
2 weeks ago
The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager is responsible to deliver exceptional service and solutions to our clients. The person will manage a defined book of business or group of accounts (banks, corporates or other financial institutions) in the territory and will be accountable for the commercial success of all deals; the person needs to develop deep customer knowledge and relationships to drive client retention and drive new sales opportunities across a set of accounts with various strategic complexity/priority. This is a Quota bearing role with quarterly targets - Revenue retention, sales, and administration of accounts. Role Responsibilities & Key Accountabilities- Possess a deep understanding of the range of client business environment and the challenges in their territory- Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of client’s decision makers (including C-level) organigram, priorities and needs- Maintain solid understanding of LSEG propositions to initiate conversations and raise interest- Build and embed a long-term trusted advisor relationship within their accounts as well as strong relationship with client C-level and other decision makers- Create an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint. This involved cross division collaboration with stakeholders in customer success, implementation, helpdesk and sales.- Update (daily) CRM with sales activities, forecast & pipeline/ account hygiene (renewals and sales opportunities)- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue- Oversee all commercial activities within accounts, owning the end-to-end customer relationship- Manage internal and external stakeholders and maintain networks to negotiate and close deals- Interact with industry peers with finesse; familiar with relevant industry acronyms/jargon- Support credit management in debt collection Qualifications and Experience Required: - 4-7 years of sales experience in the financial industry and or fintech space- Languages: Fluency in English and Urdu are strictly required- Relevant degree or equivalent; University/college degree may be required; equivalent experience may be considered depending on position/department- Proficient and experienced across all areas of sales and relationship management/ customer facing roles- Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency- Strong understanding of customers and their business model and workflows/ advanced industry knowledge- Professional certifications recommended- Significant work experience in applicable industry and knowledge of customer workflow required- Selling skills (identity, develop and articulate a complex proposition/consultative selling)- Strong negotiation and interpersonal skills- Problem solving-ability to understand, articulate, structure and solve client needs- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization Why Join Us? A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global
