Fluent English Call Center Speaker

4 days ago

Cairo, Cairo, Egypt Aura Communication Full time 162,000 per year

Company Description

Aura Communication is a service-oriented company with a dynamic and innovative approach to Business Process Outsourcing (BPO). Established in 2012 in Cairo, Egypt, our team consists of over 800 professionals delivering exceptional customer experiences. We specialize in providing tailored solutions, including call center services, inbound and outbound support, back-office operations, sales, marketing, and technical support. Aura Communication is dedicated to offering high-quality and flexible customer support services that meet the diverse needs of our clients.

Role Description

This is a full-time, remote position for a Fluent English Call Center Speaker. In this role, you will manage inbound and outbound calls, respond to customer inquiries, resolve issues, deliver exceptional customer service, and provide support across various communication channels. You will represent Aura Communication with professionalism and ensure customer satisfaction through effective communication and problem-solving.

Qualifications

  • Fluency in English Language
  • Graduates
  • Vois UK account
  • Customer service experience and strong communication abilities
  • Problem-solving and multitasking skills
  • Ability to work in a fast-paced environment
  • Experience in a call center or customer care role is a plus
  • Bachelor's degree in business, Marketing, or a any related field

Benefits

  • 13500 EGP, KPIs & incentives
  • Social & Medical insurance
  • Equipment provided & connectivity allowance
  • Collaborative and inclusive work environment

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